IT Field Support Specialist - Install, Configure & Troubleshoot

PT Usaha Gedung Mandiri; Jawa Timur; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Usaha Gedung Mandiri is seeking an IT Support professional to install, configure, and repair IT devices and systems in a customer-focused role. You will troubleshoot hardware, software, and network issues while providing end-user support. This position requires shift work and potential mobile duties as needed.

The role emphasizes strong analytical and communication skills, the ability to work independently or in a team, and a proactive service orientation in a dynamic environment in Indonesia.

Qualifications

• Minimum SMK/D3 qualification in Computer Engineering and Networks or related field.
• Minimum 1 year experience in IT device installation, configuration, and repair.
• Understanding of installation processes, configuration, and troubleshooting of hardware, software, and networks.
• Willing to work shifts and undertake mobile duties when required.

Responsibilities

• Installation, configuration, and repair of IT devices
• Troubleshooting hardware, software, and network issues
• Provide customer and end-user support services
• Work on shift basis and undertake official travel when required

Skills

Analytical thinking

Problem-solving

Customer service

Communication

Teamwork

Independent working

Education

SMK/D3 in Computer Engineering or Networks

Job description

PT Usaha Gedung Mandiri is seeking an IT Support professional to install, configure, and repair IT devices and systems in a customer-focused role. You will troubleshoot hardware, software, and network issues while providing end-user support. This position requires shift work and potential mobile duties as needed.

The role emphasizes strong analytical and communication skills, the ability to work independently or in a team, and a proactive service orientation in a dynamic environment in Indonesia.