IT Support Technician — Keep Internal IT Running Smoothly

PT Datacaraka Solusindo; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT. Datacaraka Solusindo is seeking an IT Support professional to deliver day-to-day technical support for internal employees and ensure a reliable IT environment. You will troubleshoot hardware, software, and network issues while maintaining IT infrastructure availability.

The role involves managing Windows/Linux OS, LAN/Wi‑Fi/VPN, AD user accounts, and IT security basics. The ideal candidate has 2+ years in IT support and is willing to travel, with Bahasa Indonesia (active) and English

Qualifications

• Bachelor's Degree in IT, CS, Informatics Engineering, Information Systems, or related fields.
• At least 2 years of IT Support/Helpdesk experience.
• Experience supporting internal employees in an enterprise environment preferred.
• Good knowledge of Windows/Linux OS, networks, and hardware/software troubleshooting.
• Experience with Active Directory and user account management is a plus.
• Proficient in Microsoft Word & Excel; strong communication; able to work under pressure.
• Own a private motorcycle and willing to travel; Bahasa Indonesia (active) and English (passive).

Responsibilities

• Provide technical support and troubleshooting for Windows OS, hardware, software, printers, and other IT devices.
• Manage and troubleshoot LAN, Wi-Fi, VPN, printers, and network devices.
• Manage Active Directory, user accounts, access permissions, and internal IT infrastructure.
• Perform installation, configuration, updates, maintenance, backup, and recovery of IT hardware and software.
• Handle, monitor, and resolve employee IT issues through the ticketing system according to established procedures and SLA.
• Perform IT asset management, inventory, infrastructure monitoring, and document troubleshooting and configurations.
• Provide technical assistance to employees and perform basic IT security maintenance.

Skills

Windows OS

Linux OS

Networking

Hardware troubleshooting

Software troubleshooting

Microsoft Word

Microsoft Excel

Communication skills

English (passive)

Education

Bachelor's Degree in IT/CS/Infor- Eng/IS

Tools

Active Directory

Ticketing system

Job description

PT. Datacaraka Solusindo is seeking an IT Support professional to deliver day-to-day technical support for internal employees and ensure a reliable IT environment. You will troubleshoot hardware, software, and network issues while maintaining IT infrastructure availability.

The role involves managing Windows/Linux OS, LAN/Wi‑Fi/VPN, AD user accounts, and IT security basics. The ideal candidate has 2+ years in IT support and is willing to travel, with Bahasa Indonesia (active) and English