IT Support Specialist: Fast User Help & Hardware Fixes

PT Virtue Dragon Nickel Industry

Jakarta Pusat

On-site

IDR 48,000,000 - 96,000,000

Full time

9 days ago

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Job summary

PT Virtue Dragon Nickel Industry (VDNI) invites applications for an IT Support/Helpdesk role based in Jakarta. The candidate will handle hardware/software installation, maintenance, and troubleshooting, plus networking basics and office equipment support.

Ideal applicants have 1–2 years in IT support, or internships in IT, with good problem-solving and communication skills, capable of working independently or in a team.

Qualifications

Minimum Diploma/Bachelor's Degree in IT, CS, IS, or related field.
1–2 years of experience in IT Support/IT Helpdesk preferred; fresh graduates with relevant internship experience are welcome.
Good knowledge of computer hardware, software, operating systems, and basic networking.
Familiar with Windows OS, Microsoft Office/365, printer, scanner, and other office equipment.
Able to perform hardware/software troubleshooting, installation, configuration, and maintenance.
Basic understanding of LAN, Wi-Fi, TCP/IP, DNS, DHCP, and network troubleshooting.
Familiar with IT asset management, inventory, and documentation.
Able to provide technical support to users and respond to IT-related issues in a timely manner.
Good problem-solving, analytical, and communication skills.
Able to work independently as well as in a team.

Skills

IT support

Hardware troubleshooting

Networking basics

Windows OS

MS Office / Office 365

Technical support

Communication skills

Teamwork

Education

Diploma/Bachelor’s degree in IT/CS/IS or related field

Tools

MS Office

Office 365

Job description

Ideal applicants have 1–2 years in IT support, or internships in IT, with good problem-solving and communication skills, capable of working independently or in a team.

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