IT Support Specialist

ATech Solution; Kota Yogyakarta; Remote; IDR 120,000,000 - 200,000,000; Full time

Job summary

ATech Solution is seeking an experienced IT support professional to deliver remote assistance across Windows, macOS, iOS, and Android platforms. The role requires strong system administration and virtualization experience with ESXi and Proxmox VE, plus excellent English communication.

The ideal candidate will handle onboarding, routine monitoring, log analysis, backups, and provide timely resolutions while maintaining thorough documentation for reference and continuity.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• At least 5 years of professional experience in IT support.
• Solid expertise in system administration and virtualization technologies (ESXi, Proxmox VE).
• Strong command of English with excellent communication abilities.

Responsibilities

• Deliver remote technical assistance to employees across platforms.
• Analyze, identify, and resolve IT-related problems.
• Manage onboarding by creating and administering new user accounts.
• Conduct routine IT tasks including system monitoring, administration, log analysis, and backup operations.
• Provide prompt solutions to technical issues and escalate when required.
• Document IT procedures and support activities for continuity.

Skills

IT support

English proficiency

System administration

Autonomy

Education

Bachelors in IT / CS

Tools

ESXi

Proxmox VE

Job description

Deliver remote technical assistance to employees across diverse platforms

Proficient in Windows, Android, macOS, and iOS operating systems

Analyze, identify, and resolve IT-related problems

Manage and maintain ESXi and Proxmox VE virtualization environments

Support onboarding by creating and administering new user accounts

Conduct routine IT tasks including system monitoring, administration, log analysis, and backup operations

Provide prompt solutions to technical issues and elevate when required

Document IT procedures and support activities for reference and continuity

Exhibit accountability, initiative, and the ability to work independently

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field

At least 5 years of professional experience in IT support

Solid expertise in system administration and virtualization technologies (ESXi, Proxmox VE)

Strong command of English with excellent communication abilities

Highly dependable, detail-focused, and capable of working autonomously

Atech Solution Limited specialize in providing an excellent software development and web application development.

Our business is about making your innovative ideas come to life. With a perfect blend of young and experienced IT professionals, we aim to bring a good experience in technology which has a real impact on the present and the future.

We are working with companies all over the world from a single-person business to large corporate. We have been building the trust with our clients and its value for years. We help the industry optimize its business with effective and efficient technology solutions to transform and digitize their business processes so they can focus on their core business.

Website

https://atech.software/

IT Services and IT Consulting

Atech Solution Limited specialize in providing an excellent software development and web application development.

Our business is about making your innovative ideas come to life. With a perfect blend of young and experienced IT professionals, we aim to bring a good experience in technology which has a real impact on the present and the future.

We are working with companies all over the world from a single-person business to large corporate. We have been building the trust with our clients and its value for years. We help the industry optimize its business with effective and efficient technology solutions to transform and digitize their business processes so they can focus on their core business.

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