System Engineer

PT Securemetric Technology; Jakarta Barat; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Securemetric Technology is seeking an IT Support and Security specialist to maintain and secure the organisation's IT infrastructure. You will manage networks, servers, hardware and software, ensure availability, and coordinate with vendors.

This role requires hands-on technical work, training new teammates and documenting procedures. The ideal candidate has experience in IT support and security, strong troubleshooting skills, and good English proficiency.

Qualifications

• Experience managing IT infrastructure, networks, servers, operating systems and end-user devices.
• Strong troubleshooting and problem-solving across hardware, software, connectivity and security environments.
• Strong communication and stakeholder management with customers, vendors and IT teams.

Responsibilities

• Manage, monitor and maintain IT infrastructure, routers, switches, IP phones, servers, antivirus, Wi‑Fi and firewalls.
• Maintain security, backup and redundancy strategies.
• Install, configure and maintain computer hardware, software, OS, networks, printers and system management tools.
• Ensure high availability of systems and infrastructure.
• Monitor and test application performance; identify bottlenecks and collaborate with customers on solutions.
• Develop scripts to improve efficiency and reduce manual work.
• Provide technical documentation, presentations, demos, and training.
• Collaborate in design of information and operational support systems.
• Coordinate with vendors and IT personnel to resolve problems.
• Respond to service requests promptly; provide support in person or by phone.
• Set up new user accounts and manage equipment.
• Test and evaluate new technology; participate in security activities and incident responses.

Skills

IT infrastructure management

Networking & security

Troubleshooting

Documentation & training

Stakeholder communication

Education

Degree in Software Engineering or Information Technologies or Computer Science

Job description

Support the reliability, security and performance of the organisation's IT infrastructure and systems. This role manages network, server, hardware, software and security operations while providing responsive technical support, documentation, training and vendor coordination.

Key responsibilities

Manage, monitor and maintain IT infrastructure, internet routers, network switches, IP phones, servers, antivirus, Wi-Fi and firewalls.

Maintain security, backup and redundancy strategies.

Install, configure, test and maintain computer hardware, software, operating systems, networks, printers, scanners and system management tools.

Proactively maintain high levels of systems and infrastructure availability.

Monitor and test application performance, identify potential bottlenecks and work with customers to implement solutions.

Write and maintain custom scripts to improve system efficiency and reduce manual intervention.

Provide technical documentation, product presentations, demonstrations and training.

Participate in the envisioning and design of information and operational support systems.

Liaise with vendors and other IT personnel to resolve technical problems.

Respond to service issues and requests in a timely manner.

Provide technical support across the company in person or over the phone.

Set up accounts for new users and repair or replace equipment as necessary.

Test and evaluate new technology.

Assist with IT security activities, including documenting and advocating security policies and procedures, conducting security risk assessments, installing security tools, enhancing security controls, managing breach recovery and protection, and documenting and reporting incident responses involving firewalls, networks, websites and devices.

Provide training to new team members.

Complete other tasks assigned by management as required.

What we're looking for

Experience managing IT infrastructure, networks, servers, operating systems and end-user devices.

Strong troubleshooting and problem-solving skills across hardware, software, connectivity and security environments.

Knowledge of firewalls, Wi-Fi, network switches, antivirus, backups, redundancy and IT security practices.

Ability to configure systems, investigate performance issues and implement effective solutions.

Experience providing technical support, user administration, documentation and training.

Strong communication and stakeholder management skills, with the ability to work effectively with customers, vendors and IT teams.

Proactive approach to maintaining system availability, security and service quality.

Required to travel.

Independent and self-motivated

Education and Qualifications

Minimum a degree in Software Engineering, Information Technologies, Computer Science or related course in computers/technology.

Preferably with at least 1 years’ experience in IT Support/IT Security or other similar fields.

Good command of the English language is a must.