Senior IT Support

PT Abadi Sejahtera Finansindo (Singa Fintech); Tangerang; On-site; IDR 110,000,000 - 140,000,000; Full time

Job summary

PT Abadi Sejahtera Finansindo (Singa Fintech) is seeking an experienced IT Support professional in Tangerang to monitor systems, troubleshoot incidents, and support deployments for web-based applications and dashboards.

You will work with API integrations, logs, and basic SQL, ensuring reliable operations across fintech platforms.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT Support, Application Support, or System Operations.
• Able to understand and troubleshoot basic application logic and source code.
• Good understanding of databases and basic SQL.
• Familiar with API, REST, JSON, and system integrations.
• Familiar with application logs and basic troubleshooting techniques.
• Familiar with software development processes, including testing, deployment, and version control.
• Experience supporting web-based applications, dashboards, or digital platforms.
• Experience in Fintech, Banking, or Digital Platforms is preferred.
• Good English communication skills, both written and spoken.
• Able to understand English technical documentation and communicate with vendors.
• Able to prioritize and handle multiple issues under pressure.
• Detail-oriented and proactive.
• Strong willingness to learn and understand new technologies.

Responsibilities

• Monitor system, application, dashboard, and integration performance.
• Handle and troubleshoot user- and system-related incidents.
• Perform initial troubleshooting, issue analysis, and basic data validation.
• Monitor application processes, reports, data synchronization, and system integrations.
• Support application deployment, system updates, testing, and user access management.
• Escalate complex issues to Developers, Data, Infrastructure, or external vendors when required.
• Coordinate with internal teams and vendors to resolve technical issues.
• Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions.
• Maintain IT tickets, incident records, technical documentation, and troubleshooting guides.
• Prepare periodic IT support and incident reports.

Skills

IT Support

Application Support

System Operations

Basic SQL

APIs REST JSON

Logs & Troubleshooting

Software Dev Processes

Web Apps / Dashboards

Fintech/Banking experience

English Communication

Technical Documentation

Prioritization under Pressure

Attention to Detail

Willingness to Learn

Education

Bachelor’s degree in Information Technology, Computer Science, or a related field

Job description

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 year of experience in IT Support, Application Support, or System Operations.
• Able to understand and troubleshoot basic application logic and source code.
• Good understanding of databases and basic SQL.
• Familiar with API, REST, JSON, and system integrations.
• Familiar with application logs and basic troubleshooting techniques.
• Familiar with software development processes, including testing, deployment, and version control.
• Experience supporting web-based applications, dashboards, or digital platforms.
• Experience in Fintech, Banking, or Digital Platforms is preferred.
• Good English communication skills, both written and spoken.
• Able to understand English technical documentation and communicate with vendors.
• Able to prioritize and handle multiple issues under pressure.
• Detail-oriented and proactive.
• Strong willingness to learn and understand new technologies.

Key Responsibilities

• Monitor system, application, dashboard, and integration performance.
• Handle and troubleshoot user- and system-related incidents.
• Perform initial troubleshooting, issue analysis, and basic data validation.
• Monitor application processes, reports, data synchronization, and system integrations.
• Support application deployment, system updates, testing, and user access management.
• Escalate complex issues to Developers, Data, Infrastructure, or external vendors when required.
• Coordinate with internal teams and vendors to resolve technical issues.
• Identify recurring issues and support Root Cause Analysis (RCA) and preventive actions.
• Maintain IT tickets, incident records, technical documentation, and troubleshooting guides.
• Prepare periodic IT support and incident reports.