IT Support Specialist

PT Pembiayaan Digital Indonesia; Jakarta Selatan; On-site; IDR 100,440,000 - 167,400,000; Full time

Job summary

PT Pembiayaan Digital Indonesia is seeking an IT Support Specialist to provide end-user support, administer AD/Group Policy, and manage Microsoft 365 services. The role includes network configuration, virtualization management, and ISMS-related activities.

The candidate should have 2–3 years of IT experience, a relevant Bachelor's degree, and strong troubleshooting skills. A collaborative environment with cross-functional teams awaits in Jakarta Selatan.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field.
• Minimum 2–3 years of experience in IT Support, System Administration, or Infrastructure Support.
• Hands-on experience administering Active Directory, Group Policy, DNS, DHCP, and Windows Server.
• Experience managing Microsoft 365 services including Exchange Online, Entra ID, Teams, and SharePoint.
• Strong understanding of networking fundamentals (TCP/IP, VLAN, VPN, routing, switching, firewall concepts).
• Experience with virtualization platforms VMware vSphere/ESXi or Hyper-V.
• Familiarity with ISO/IEC 27001 ISMS principles.
• Strong troubleshooting and analytical skills; good communication and teamwork.

Responsibilities

• Provide technical support for end users across hardware, software, and peripherals.
• Administer AD, Group Policy, DNS, DHCP, and Windows Server environments.
• Manage and support Microsoft 365 services including Exchange Online, Entra ID, Teams, and SharePoint.
• Configure, monitor, and troubleshoot network infrastructure (switches, routers, firewalls, VPNs).
• Maintain virtualization platforms (VMware vSphere/ESXi or Hyper-V).
• Monitor performance, perform preventive maintenance, and respond to incidents promptly.
• Maintain IT documentation, asset inventory, and SOPs; support security initiatives.
• Assist implementing ISO/IEC 27001 ISMS controls and audit support.
• Collaborate with cross-functional teams and vendors for reliable IT operations.

Skills

Active Directory

Group Policy

DNS

DHCP

Windows Server

Microsoft 365

Exchange Online

Entra ID (Azure AD)

Microsoft Teams

SharePoint

Networking fundamentals

TCP/IP

VLAN

VPN

Routing

Switching

Firewall concepts

VMware vSphere/ESXi

Microsoft Hyper-V

Endpoint management

Antivirus

Backup solutions

IT asset management

ISO/IEC 27001 ISMS

Troubleshooting

Analytical skills

Communication

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Microsoft 365

VMware vSphere/ESXi

Microsoft Hyper-V

Job description

• Provide technical support for end users, including hardware, software, and peripheral devices.


• Administer and maintain Active Directory, Group Policy, DNS, DHCP, and Windows Server environments.


• Manage and support Microsoft 365 services, including Exchange Online, Entra ID (Azure AD), Teams, and SharePoint.


• Configure, monitor, and troubleshoot network infrastructure, including switches, routers, firewalls, VPNs, and wireless connectivity.


• Manage and maintain virtualization platforms (e.g., VMware or Hyper‑V) to ensure high availability and performance.


• Monitor system performance, perform preventive maintenance, and respond to incidents in a timely manner.


• Maintain IT documentation, asset inventory, and standard operating procedures. Support IT security initiatives and ensure compliance with internal security policies and best practices.


• Assist in implementing and maintaining information security controls aligned with ISO/IEC 27001, including documentation, access management, asset management, and audit support.


• Collaborate with cross-functional teams and external vendors to ensure reliable IT operations and continuous service improvement.

Key Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.


• Minimum 2–3 years of experience in IT Support, System Administration, or Infrastructure Support.


• Hands‑on experience administering Microsoft Active Directory, Group Policy, DNS, DHCP, and Windows Server.


• Experience managing Microsoft 365 services, including Exchange Online, Entra ID (Azure AD), Microsoft Teams, and SharePoint.


• Strong understanding of networking fundamentals, including TCP/IP, VLAN, VPN, routing, switching, and firewall concepts.


• Experience managing virtualization platforms such as VMware vSphere/ESXi or Microsoft Hyper‑V.


• Familiarity with endpoint management, antivirus, backup solutions, and IT asset management.


• familiarity with ISO/IEC 27001 Information Security Management System (ISMS) principles.


• Strong troubleshooting and analytical skills with the ability to resolve technical issues efficiently.


• Good communication skills and the ability to work collaboratively with cross-functional teams.