Desktop Support Technician

Sharp Brains; Indonesia; On-site; IDR 48,000,000 - 96,000,000; Full time

Job summary

Sharp Brains is seeking an IT Support Specialist to deliver onsite end-user support, office infrastructure assistance, asset management, and project-based help. You will troubleshoot devices, manage lifecycle of IT assets, and coordinate with remote teams and third-party vendors.

Responsibilities include supporting Windows, macOS, and Linux devices, maintaining network connectivity, and managing inventory. The role requires strong problem-solving, documentation, and customer service skills, with

Qualifications

• Supports Windows, macOS, and Linux desktops and mobile devices.
• Basic LAN/Wi-Fi networking knowledge.
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote teams and vendors.

Responsibilities

• Provide onsite end-user support for desktops, laptops, mobile devices, printers, and peripherals.
• Deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user issues.
• Coordinate escalations with Level 2 support teams.

Skills

Windows

macOS

Linux

Networking basics

Asset management

Documentation

Customer service

Independent work

Tools

Switches/routers/access points

Job description

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
• Provision, deploy, replace, and decommission IT equipment.
• Troubleshoot hardware, software, connectivity, and user-related issues.
• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
• Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
• Assist with smart office solutions, digital signage, and conference room technologies.
• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Receive, register, label, image, deploy, track, and maintain IT assets.
• Conduct inventory audits and maintain accurate asset records.
• Coordinate warranty repairs, device redeployment, disposal, and stock management.
• Ensure compliance with asset management policies and audit requirements.

Project & Site Support

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
• Assist with business events, demonstrations, and technology deployments.
• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
• Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
• Experience with hardware asset management and inventory control.
• Strong troubleshooting, documentation, and customer service skills.
• Ability to work independently and coordinate with remote support teams and vendors.