IT Support & Network Operations Specialist

Indodana; Jakarta Pusat; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Indodana is seeking an IT Support specialist to ensure smooth IT operations and reliable network connectivity in Jakarta. You will maintain hardware, assist with onboarding/offboarding IT peripherals, and contribute to process improvements through light coding and automation.

The role requires at least 2 years of IT support experience, strong troubleshooting abilities, and good communication skills to collaborate with staff across departments.

Qualifications

• Minimum 2 years of experience in IT support.
• Good knowledge of network, hardware, software, and printer troubleshooting.
• Strong problem-solving skills.
• Good communication and interpersonal skills.

Responsibilities

• Help and make sure company's IT operations are running smoothly.
• Support and maintain office network and internet connection to provider.
• Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
• Create daily reports related to the connectivity & resources monitoring in the placement Office.
• Setup PCs and Laptops, and help research which items for the company to procure.
• Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
• Do some light coding to automate tasks.
• Provide some technology & procedure initiatives to create more effective IT Support workflow.

Skills

IT Support

Network Troubleshooting

Printer Troubleshooting

Problem Solving

Communication

Job description

Indodana is seeking an IT Support specialist to ensure smooth IT operations and reliable network connectivity in Jakarta. You will maintain hardware, assist with onboarding/offboarding IT peripherals, and contribute to process improvements through light coding and automation.

The role requires at least 2 years of IT support experience, strong troubleshooting abilities, and good communication skills to collaborate with staff across departments.