IT Support

PT Halley & Mellowes Australasia; Jakarta Utara; On-site; IDR 100,440,000 - 145,080,000; Full time

Job summary

Halley & Mellowes Australasia is seeking a proactive IT Support Officer to maintain desktops, diagnose hardware and software issues, and support users across the Indonesian office.

You will manage Azure AD and on‑prem AD accounts, handle OS installations, patching, inventory, and ticketing, while contributing to IT security and project work.

Qualifications

• 1–2 years of IT support, IT administrator, or similar role.
• Diploma or Bachelor's Degree in IT/CS/IS or related field.
• Experience with Microsoft Entra ID (Azure AD) and on-prem AD.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
• Experience with IT ticketing systems and asset management.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Able to work independently and in a team; proactive and service‑oriented.
• Fluent in English (written and verbal).

Responsibilities

• Provide first- and second-level IT support for end users.
• Manage user accounts and access in Azure AD and Active Directory.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Monitor IT assets; track inventory; manage licenses.
• Log and resolve requests via the ticketing system; prioritize tasks.
• Assist with network troubleshooting, VPN access, and basic infra support.
• Perform OS installations, updates, patching, and maintenance.
• Coordinate hardware repairs and vendor warranty claims.
• Maintain IT documentation and support procedures.
• Support IT projects and adapt to business needs.

Skills

Azure AD

Active Directory

Networking basics

OS installation

Ticketing system

Asset management

Problem solving

English proficiency

Independent work

Service-oriented

Education

IT Diploma or Bachelor

Job description

Halley & Mellowes Australasia is a subsidiary of Halley & Mellowes Pty Ltd in Australia (HMA Group). The HMA Group of Companies specialises in the supply of Material Handling Equipment, Wear Resistant Linings, Boiler Maintenance, Instrumentation and Valving Solutions. Our wide range of equipment is used in many industries including the Process, Power Generation, Mining, Water, Petrochemical and Oil & Gas industries

Our IT Team is the backbone of our organization's technology infrastructure, digital transformation, and operational efficiency. Comprising dedicated professionals with diverse technical expertise, we work collaboratively to deliver innovative solutions, maintain secure and reliable systems, and support business growth across all functions of the organization.

As our business continues to grow, we are seeking a skilled IT Support Officer who is proactive, trustworthy, and versatile in managing day-to-day IT operations. This hands-on role will be responsible for providing technical support, maintaining hardware and software systems, troubleshooting user issues, supporting network and cybersecurity initiatives, and ensuring the smooth operation of our IT environment.

At HMA Indonesia, you will have the opportunity to contribute to meaningful technology projects while working within an energetic and growing team committed to continuous improvement and innovation.

Responsibilities:

• Provide first-level and second-level IT support for end users, resolving hardware, software, network, and system-related issues.
• Manage user accounts, permissions, and access controls in Microsoft Entra ID (Azure AD) and Active Directory.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, mobile devices, and other IT equipment.
• Monitor and maintain IT hardware and software assets, including inventory tracking and license management.
• Log, track, prioritize, and resolve support requests through the company’s ticketing system.
• Assist with network troubleshooting, connectivity issues, VPN access, and basic infrastructure support.
• Perform operating system installations, updates, patch management, and routine system maintenance.
• Coordinate hardware repairs, replacements, and warranty claims with vendors when required.
• Maintain accurate IT documentation, asset records, and support procedures.
• Support IT projects and undertake additional duties as required to meet business needs.

Requirements:

• 1-2 years of relevant experience in an IT Support, IT Administrator, or similar role.
• Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Experience with Microsoft Entra ID (Azure AD), including user and group management, authentication, and basic conditional access.
• Experience with on-premises Active Directory (AD), including account management, group administration, organizational units (OU), and password management.
• Basic networking knowledge, including TCP/IP, DNS, DHCP, VPN, and troubleshooting connectivity issues.
• Experience maintaining and troubleshooting hardware and software, including OS installations, updates, patching, and diagnostics.
• Experience using IT ticketing systems to manage support requests and incidents.
• Knowledge of IT asset management and inventory control processes.
• Strong analytical, troubleshooting, and problem-solving skills.
• Able to work independently with minimal supervision.
• Proficient in English, both written and verbal.
• Proactive, reliable, and service-oriented approach to supporting users.
• Flexible and willing to undertake responsibilities outside the core job scope when required.

Please visit our website www.hmagrp.com for further information on our company.

Only short-listed candidates will be invited via e-mail/phone for Test and Interview

PT Halley & Mellowes Australasia is a subsidiary of Halley & Mellowes Pty Ltd in Australia (HMA Group). The HMA Group of Companies specializes in the supply of Material Handling Equipment, Wear Resistant Linings, Boiler Maintenance, Instrumentation and Valving Solutions. Our wide range of equipment is used in many industries including the Process, Power Generation, Mining, Water, Petrochemical and Oil & Gas industries.

HMA Group companies deliver a wide range of products and services across many industries;- including mining, processing, materials handling, water management, power generation and oil & gas. We have offices in Australia, New Zealand, Indonesia and South Africa.

PT Halley & Mellowes Australasia is a subsidiary of Halley & Mellowes Pty Ltd in Australia (HMA Group). The HMA Group of Companies specializes in the supply of Material Handling Equipment, Wear Resistant Linings, Boiler Maintenance, Instrumentation and Valving Solutions. Our wide range of equipment is used in many industries including the Process, Power Generation, Mining, Water, Petrochemical and Oil & Gas industries.

HMA Group companies deliver a wide range of products and services across many industries;- including mining, processing, materials handling, water management, power generation and oil & gas. We have offices in Australia, New Zealand, Indonesia and South Africa.