IT Support Associate

SKINTIFIC; Jakarta Selatan; Vor Ort; IDR 55.800.000 - 100.440.000; Vollzeit

Zusammenfassung

SKINTIFIC in Jakarta Selatan is seeking an IT Support Specialist to diagnose and resolve hardware and software issues, and assist with basic network troubleshooting. You will manage user accounts and permissions, maintain IT admin databases, and support spreadsheet upkeep.

You will communicate clearly with users to guide resolutions and collaborate with the IT team to improve processes in a fast-paced environment. English proficiency is required.

Qualifikationen

• 2+ years in IT support or related technical role.
• Ability to troubleshoot hardware and software issues effectively.
• Familiarity with Windows and macOS end-user support and basic troubleshooting.
• Basic networking concepts (IP addressing, DNS, connectivity).
• Knowledge of user account management and system permissions.
• Experience with spreadsheets (Excel, Google Sheets) and IT admin databases.
• Excellent verbal and written communication with strong attention to detail.
• Ability to work well in a team.
• Quick learner in a fast-paced environment.
• Strong proficiency in English (spoken and written).

Aufgaben

• Diagnose and resolve hardware and software issues in a timely and effective manner.
• Assist with basic network troubleshooting, including IP addressing, DNS, and connectivity issues.
• Manage user accounts, access controls, and permission settings across various systems and platforms.
• Maintain and update spreadsheets, as well as support the upkeep of IT administration databases.
• Communicate clearly and professionally with users to gather information, provide guidance, and deliver solutions.
• Collaborate closely with team members to support IT initiatives and improve support processes.
• Adapt quickly to new tools, technologies, and evolving work environments.

Kenntnisse

Communication

Teamwork

English proficiency

Problem solving

Attention to detail

Adaptability

Tools

Excel

Google Sheets

Jobbeschreibung

• Diagnose and resolve hardware and software issues in a timely and effective manner.
• Assist with basic network troubleshooting, including IP addressing, DNS, and connectivity issues.
• Manage user accounts, access controls, and permission settings across various systems and platforms.
• Maintain and update spreadsheets, as well as support the upkeep of IT administration databases.
• Communicate clearly and professionally with users to gather information, provide guidance, and deliver solutions.
• Collaborate closely with team members to support IT initiatives and improve support processes.
• Adapt quickly to new tools, technologies, and evolving work environments.

Qualifications:

• Minimum of 2 year of experience in IT support or a related technical role.
• Proven ability to troubleshoot hardware and software issues effectively.
• Familiarity with Windows and macOS operating systems, including basic troubleshooting, configuration, and end-user support.
• Basic understanding of networking concepts (IP addressing, DNS, connectivity).
• Knowledge of user account management and system permissions.
• Proficiency in spreadsheets (Excel, Google Sheets) and familiarity with IT admin databases.
• Excellent verbal and written communication skills with strong attention to detail.
• Demonstrated ability to work effectively in a team-oriented setting.
• Quick learner with the ability to thrive in a fast-paced, dynamic environment.
• Strong proficiency in English, both spoken and written.