IT Support & Maintenance

Pengiklan Anonim; Jakarta Utara; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Pengiklan Anonim is seeking a junior IT support specialist to be the first point of contact for IT system questions, assist users, and help maintain Linux-based infrastructure in a business environment.

You will learn and support IT systems, manage hardware and software, and ensure services run smoothly while applying basic IT security practices such as MFA and access controls.

Qualifications

• Minimum 2 years of experience supporting end users, resolving hardware and software issues, and maintaining systems in a business environment.
• Practical knowledge of Linux — user management, file sharing, services, updates, backups, and basic monitoring.
• Comfortable using command line tools; able to write and modify basic scripts to automate routine tasks.
• Understanding of IT security basics including MFA, password managers, access controls, network security, and database backup and recovery.

Responsibilities

• Learn and support IT systems.
• Assist users with system-related questions and issues.
• Maintain IT infrastructure and ensure systems function properly.
• Manage hardware and software subscriptions.
• Support end users in resolving hardware and software problems.
• Keep systems running in a business environment.
• Manage Linux systems including user management, file sharing, services, updates, backups, and basic monitoring.
• Manage TCP/IP, DNS, Wi-Fi, VPN, and basic firewall configuration.
• Write and modify basic scripts to automate routine tasks.
• Implement IT security basics including MFA, password managers, access controls, network security, and database backup and recovery.

Skills

End-user support

Linux knowledge

Networking basics

Scripting basics

Customer communication

Education

Bachelor's in Computer Science or Computer Engineering

Tools

Linux

Bash scripting

Job description

Ready to dive directly into learning IT systems, helping system users, and maintaining system infrastructure. You will be the first point of contact for questions about IT systems, and responsible for ensuring all IT system infrastructure functions properly, including managing hardware and software subscriptions.

Key responsibilities

Learn and support IT systems

Assist users with system-related questions and issues

Maintain IT infrastructure and ensure systems function properly

Manage hardware and software subscriptions

Support end users in resolving hardware and software problems

Keep systems running in a business environment

Manage Linux systems including user management, file sharing, services, updates, backups, and basic monitoring

Manage TCP/IP, DNS, Wi-Fi, VPN, and basic firewall configuration

Write and modify basic scripts to automate routine tasks

Implement IT security basics including MFA, password managers, access controls, network security, and database backup and recovery

About you

Minimum S1 education from Computer Science or Computer Engineering

Minimum 2 years of experience supporting end users, resolving hardware and software issues, and maintaining systems in a business environment

Practical knowledge of Linux — user management, file sharing, services, updates, backups, and basic monitoring

Basic understanding of networking with practical knowledge in managing TCP/IP, DNS, Wi-Fi, VPN, and basic firewall configuration

Comfortable using command line tools; able to write and modify basic scripts to automate routine tasks

Understanding of IT security basics including MFA, password managers, access controls, network security, and database backup and recovery

Customer service mindset and ability to communicate with non-technical users

Organized, technology-literate, and experienced with command line usage