IT Support

Yayasan Surabaya European School; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 89,280,000; Full time

Job summary

Surabaya European School in Surabaya is seeking an IT Support Specialist to provide technical support and troubleshoot hardware, software, network, and peripherals for the campus. Install, configure, and maintain computers, printers, projectors, and other IT equipment; perform routine maintenance and updates to ensure system reliability.

Assist with data backups, IT documentation, and administration of school information systems including Dapodik.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Informatics, or a related field.
• Experience in IT support, system administration, school administration, or a similar role is preferred.
• Knowledge of Dapodik administration is an advantage.
• Experience supporting Apple/macOS and iOS devices is preferred.
• Good communication skills in English.
• Good understanding of computer hardware, software installation, and basic network troubleshooting.
• Familiarity with data management, system maintenance, and backup procedures.
• Strong problem-solving skills and attention to detail.
• Able to work independently and collaboratively in a team environment.
• Adaptable, reliable, and service-oriented.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, network, and peripheral devices.
• Install, configure, and maintain computers, printers, projectors, and other IT equipment.
• Perform routine maintenance, updates, and preventive checks to ensure system reliability.
• Assist in maintaining data backups and IT documentation.
• Support the administration of school information systems and digital platforms.
• Serve as the school's Dapodik Operator and ensure data is maintained accurately and in a timely manner.
• Coordinate with vendors or service providers when required.
• Support technology-related needs during school activities and events.

Skills

English communication

Problem solving

Independent work

Team collaboration

Education

Bachelor's degree in Information Technology/Computer Science/Informatics

Tools

macOS support

iOS support

Job description

Job Description:

Provide technical support and troubleshooting for hardware, software, network, and peripheral devices.

Install, configure, and maintain computers, printers, projectors, and other IT equipment.

Perform routine maintenance, updates, and preventive checks to ensure system reliability.

Assist in maintaining data backups and IT documentation.

Support the administration of school information systems and digital platforms.

Serve as the school's Dapodik Operator and ensure data is maintained accurately and in a timely manner.

Coordinate with vendors or service providers when required.

Support technology-related needs during school activities and events.

Requirements:

Bachelor's degree in Information Technology, Computer Science, Informatics, or a related field.

Experience in IT support, system administration, school administration, or a similar role is preferred.

Knowledge of Dapodik administration is an advantage.

Experience supporting Apple/macOS and iOS devices is preferred.

Good communication skills in English.

Good understanding of computer hardware, software installation, and basic network troubleshooting.

Familiarity with data management, system maintenance, and backup procedures.

Strong problem-solving skills and attention to detail.

Able to work independently and collaboratively in a team environment.

Adaptable, reliable, and service-oriented.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in an Information Technology Support Role?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?
• How many years' experience do you have as a School Administration Operator?

Education, Training & Professional Development 51-100 employees

An International School in Surabaya

Surabaya European School is the only British curriculum based international school in Surabaya to combine three prestigious programs for children between the ages of 3 to 16. We provide a Montessori education for students from ages 3-6, the Cambridge and the International Primary Curriculum for junior school students, and the Cambridge and British National Curriculum for secondary school students, which culminates in the Cambridge IGCSE (International General Certificate of Secondary Education) qualification.

Our consistent focus for students is on high academic standards, essential life skills and a sense of responsibility to the community all within the framework of a ‘family like’ atmosphere. As an international school we pride ourselves on our commitment to providing a diverse and inclusive school community. We also ensure that each student receives the educational support they need while being challenged to extend themselves according to their individual potential.

To assist our students in their growth Surabaya European School offers:

• the highest ratio of native English speaking students
• small classes (18 or less) for children aged 3 to 16
• highly qualified staff who have years of international school teaching experience to draw upon and are proficient in the Cambridge/British International Curriculum as well as numerous other international and national curricula
• specialist subject teachers for all secondary school subjects and for art, physical education and second languages in primary school
• externally administered examinations that allows student progress to be tracked against international benchmarks
• frequent reporting to parents and an open door policy the facilitates continuous opportunities for communication between parents, teachers and school leadership

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