IT Support

MateCareer; Kota Yogyakarta; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

PT Surya Global International is seeking an IT Support specialist in Sleman, Yogyakarta. The role involves daily technical support for users, resolving tickets within SLAs, and performing basic hardware and software maintenance.

You will also assist with CRM-related issues, escalate complex problems, and maintain simple documentation of issues and resolutions. This is a full-time position located in Yogyakarta, Indonesia.

Qualifications

• Provide daily technical support and troubleshooting for users.
• Handle and resolve IT support tickets based on SLA.
• Perform basic hardware and software maintenance.
• Escalate unresolved issues to the relevant team.

Responsibilities

• Resolve user issues promptly and professionally.
• Document common problems and resolutions for future reference.

Skills

IT support

Ticketing

CRM support

Hardware maintenance

Tools

CRM software

Job description

# IT SupportPT Surya Global InternationalPosted 3 days ago Apply Now Full-time KAB. SLEMAN, DAERAH ISTIMEWA YOGYAKARTA, Indonesia Competitive salary per month Entry karirhubJob descriptionAre you experienced in IT support and wanted to grow your career?Come and Join Us!Job DescriptionProvide daily technical support and troubleshooting for usersHandle and resolve IT support tickets based on SLAPerform basic hardware and software maintenanceSupport internal systems and CRM-related issuesEscalate unresolved technical issues to the relevant teamEnsure user issues are resolved efficiently and professionallyMaintain simple documentation for issues and resolutions