Global IT Support Specialist - AI Tools & Ops

PT Multi Prima Resources; Jakarta Utara; Hybrid; IDR 60,000,000 - 120,000,000; Full time

Benefits offered by this job

THR

Annual leave

Job summary

PT Multi Prima Resources in North Jakarta is seeking an experienced IT Support professional to join our team. You will provide frontline technical support to our employees, maintain IT systems, and ensure smooth day-to-day operations across the Jakarta office and Singapore coordination.

Based in Jakarta with occasional remote support for our Singapore team, you will troubleshoot hardware, software, and network issues, manage helpdesk tickets, assist with software rollouts, and coordinate with

Qualifications

• Provide first-line IT support via email, phone, and in person.
• Troubleshoot hardware, software, network, and connectivity issues.
• Install, configure, and maintain computers, applications, and IT equipment.
• Manage helpdesk tickets and document issues and resolutions.
• Monitor and maintain IT systems, equipment, and security.

Responsibilities

• Support the Singapore team from Jakarta as needed.
• Coordinate with vendors on complex technical issues.
• Assist with software rollout and new employee setup.

Skills

Windows

macOS

Helpdesk tools

Networking basics

Troubleshooting

Communication

Education

CompTIA A+

Microsoft Certifications

Tools

MySQL

JSON

OpenClaw AI

Codex AI

Job description

PT Multi Prima Resources in North Jakarta is seeking an experienced IT Support professional to join our team. You will provide frontline technical support to our employees, maintain IT systems, and ensure smooth day-to-day operations across the Jakarta office and Singapore coordination.

Based in Jakarta with occasional remote support for our Singapore team, you will troubleshoot hardware, software, and network issues, manage helpdesk tickets, assist with software rollouts, and coordinate with