Support Engineer

PT MARVELSOFT SOLUTIONS INDONESIA; Jakarta Utara; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

PT MARVELSOFT SOLUTIONS INDONESIA is seeking an experienced Support Engineer for a full-time on-site role in North Jakarta. You will provide technical help to clients, troubleshoot issues, and collaborate with the development team to improve products.

The ideal candidate has a minimum of 2 years in a software support role, strong communication skills, and a customer-centric approach. A relevant ICT degree is preferred, and you will work in a collaborative environment offering development

Qualifications

• Must have strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities with non-technical stakeholders.
• Proficient in using software tools and technologies relevant to support engineering.

Responsibilities

• Provide timely and effective technical support to clients and resolve issues.
• Investigate root causes, troubleshoot problems, and implement solutions.
• Document support activities and resolutions clearly and accurately.
• Escalate complex issues to the development team and provide product feedback.
• Continuously learn new technologies to stay current and improve service quality.
• Deliver excellent customer service and maintain strong client relationships.

Skills

Problem solving

Analytical thinking

Communication skills

Teamwork

Technical literacy

Education

Information & Communication Technology degree

Job description

About the role

We are seeking an experienced Support Engineer to join the team at PT MARVELSOFT SOLUTIONS INDONESIA'. As a Support Engineer, you will play a crucial role in providing technical assistance and resolving issues for our clients. This is a full-time position based in North Jakarta, Jakarta.

What you'll be doing

• Providing timely and efficient technical support to clients, addressing their queries and resolving any issues they may encounter
• Investigating and troubleshooting problems, identifying root causes and implementing appropriate solutions
• Documenting and maintaining detailed records of support activities and resolutions
• Collaborating with the development team to identify and **escalate complex issues**, and provide feedback for product improvements
• Continuously expanding your knowledge and skills to stay up-to-date with the latest technologies and industry trends
• Delivering exceptional customer service and maintaining strong relationships with clients

What we're looking for

• Relevant degree in Information & Communication Technology or a related field
• Minimum 2 years of experience in a similar support engineer role, preferably within the software industry
• Strong problem-solving and analytical skills, with the ability to quickly identify and resolve technical issues
• Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Proficient in using various software tools and technologies relevant to the role
• Proven ability to work independently and as part of a team, with a customer-centric mindset
• Passion for staying up-to-date with the latest industry trends and technologies

What we offer

At PT MARVELSOFT SOLUTIONS INDONESIA', we believe in fostering a collaborative and supportive work environment. We offer a competitive salary, opportunities for professional development, and a range of employee benefits to support your wellbeing. If you're looking to join a dynamic team and contribute to the success of our growing company, we'd love to hear from you.