IT Helpdesk Intern(A176753)

AI Rudder Pte Ltd; Jakarta Pusat; Hybrid; IDR 44,640,000 - 66,960,000; Full time

Job summary

AI Rudder Pte Ltd is seeking a junior IT support professional in Jakarta to help with hardware, software, and network issues across Windows and macOS environments. You will assist with onboarding, account setup, and basic Microsoft 365 administration.

Ideal candidates are final-year students or recent graduates in IT fields, with a willingness to learn and strong problem-solving and communication skills. Hybrid work arrangement and global collaboration are part of the role.

Qualifications

• Final-year student or fresh graduate in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, operating systems (Windows 11 & macOS), networking concepts (IP Address, DHCP, DNS, Wi‑Fi), Microsoft 365 applications, and computer/peripheral troubleshooting.
• Willingness to learn new technologies and enterprise IT systems.
• Strong problem-solving, analytical, communication, and interpersonal skills.
• Customer-service oriented with the ability to work independently as well as collaboratively in a team.
• Good written and spoken English is a plus.

Responsibilities

• Provide first-level IT support for hardware, software, and network-related issues.
• Troubleshoot Windows, macOS, printers, monitors, docking stations, and other office peripherals.
• Install, configure, and maintain company-approved software and applications.
• Set up laptops, desktops, and accessories for new employees, and collect IT equipment during employee offboarding.
• Assist with user account creation, password resets, and basic Microsoft 365 administration.
• Support Wi-Fi connectivity troubleshooting and perform basic network checks.
• Maintain accurate IT asset inventory, ensuring all equipment is properly labeled, organized, and tracked.
• Assist in maintaining meeting room IT equipment, including TVs, conference cameras, and audio devices.
• Document IT incidents, resolutions, and standard operating procedures.
• Escalate complex technical issues to the Regional IT Engineer when necessary.
• Follow company IT security policies and best practices.
• Perform other IT-related tasks as assigned by the Regional IT Engineer.

Skills

Windows 11

macOS

Networking basics

Microsoft 365

Customer service

English

Education

IT-related degree or current study

Job description

AI Rudder is a conversational AI company on a mission to transform how businesses communicate with their customers — across voice and digital channels that feel genuinely human.

Founded in 2019 and headquartered in Singapore, we're building technologies that bridge languages, enhance understanding, and enable meaningful human–machine communication at scale.

Today, we serve 500+ enterprise clients globally processing 50 million calls daily and having delivered more than 8 billion calls to date.

Most recently, we have raised $50M in a Series B fundraising from leading global investors including Tiger Global, Peak XV Partners, and Cathay Innovation.

How We Work:

• AI-first: AI isn't a tool we reach for. It's the default we start from. Every team, every workflow: AI-first.
• Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
• Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.

Office Location: SCBD, South Jakarta

Work arrangement: Hybrid

What You'll Do:

• Provide first-level IT support for hardware, software, and network-related issues.
• Troubleshoot Windows, macOS, printers, monitors, docking stations, and other office peripherals.
• Install, configure, and maintain company-approved software and applications.
• Set up laptops, desktops, and accessories for new employees, and collect IT equipment during employee offboarding.
• Assist with user account creation, password resets, and basic Microsoft 365 administration.
• Support Wi-Fi connectivity troubleshooting and perform basic network checks.
• Maintain accurate IT asset inventory, ensuring all equipment is properly labeled, organized, and tracked.
• Assist in maintaining meeting room IT equipment, including TVs, conference cameras, and audio devices.
• Document IT incidents, resolutions, and standard operating procedures.
• Escalate complex technical issues to the Regional IT Engineer when necessary.
• Follow company IT security policies and best practices.
• Perform other IT-related tasks as assigned by the Regional IT Engineer.

What We're Looking For:

• Final-year student or fresh graduate in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, operating systems (Windows 11 & macOS), networking concepts (IP Address, DHCP, DNS, Wi-Fi), Microsoft 365 applications, and computer/peripheral troubleshooting.
• Willingness to learn new technologies and enterprise IT systems.
• Strong problem-solving, analytical, communication, and interpersonal skills.
• Customer-service oriented with the ability to work independently as well as collaboratively in a team.
• Good written and spoken English is a plus.