IT Support

PT Hero Retail Nusantara; Bekasi; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

PT Hero Retail Nusantara is seeking an IT Support professional to join our service desk. The role involves hardware troubleshooting for PCs, POS systems, and weighing scales, with hands-on networking setup and maintenance across Jabodetabek stores.

You will work independently and as part of a team, travel to various store locations, and support MS 365 tools. A vehicle is required and willingness to travel beyond Java as needed.

Qualifications

• Minimum education: SMK in Computer & Network Engineering, Diploma (D3), or Bachelor’s (S1).
• 1–2 years of IT Support/Helpdesk experience. Retail/FMCG or Supermarket experience is a plus.
• Willing to travel onsite to stores across Jabodetabek and beyond as needed.
• Must own or have regular access to a personal vehicle.
• Must be able to work outside standard hours when required.

Skills

Hardware troubleshooting

POS systems

Networking basics

MS 365

Teamwork

Travel readiness

Education

SMK (Computer & Network Engineering)

Diploma (D3)

Bachelor’s degree (S1)

Tools

LAN/WAN

Routers

Firewalls

POS hardware

Microsoft 365

Job description

Minimum education: Vocational High School (SMK) majoring in Computer and Network Engineering, Diploma (D3), or Bachelor's Degree (S1).

Minimum 1–2 years of work experience as an IT Support or Helpdesk professional. Experience in the Retail, FMCG, or Supermarket industry will be an advantage.

Have a personal vehicle and be willing to travel onsite to stores across the Jabodetabek area and other regions outside Java, as required.

Technical Skills and Competencies

Proficient in hardware troubleshooting, including PCs, POS systems, and digital weighing scales.

Familiar with POS systems.

Knowledgeable in computer network installation, configuration, and troubleshooting, including LAN, WAN, routers, and firewalls.

Familiar with the Microsoft 365 environment, particularly Outlook, Microsoft Teams, and SharePoint.

Ability to work independently as well as collaboratively in a team.

Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in an Information Technology Support Role?
• Do you own or have regular access to a personal vehicle?
• How much notice are you required to give your current employer?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

Supermarkets, Grocery & Petrol Retailing