IT Helpdesk Support

Cahayajakarta; Daerah Khusus Ibukota Jakarta; On-site; IDR 78,120,000 - 111,600,000; Full time

Job summary

A manufacturing company in Indonesia is seeking an IT Support professional to install and configure operating systems, troubleshoot technical issues, and manage computer networks. The ideal candidate will have at least a diploma in Computer Science and experience with helpdesk support. Strong knowledge of Windows and networking is essential. The position is based in Jababeka 2, Cikarang.

Qualifications

• Minimum 1–2 years of experience in IT Support or Helpdesk is an advantage.
• Familiar with remote desktop tools like AnyDesk or TeamViewer.
• Basic knowledge of data security and backup systems.

Responsibilities

• Install and configure operating systems.
• Troubleshoot computers, printers, and network-related problems.
• Perform software installation and system updates.

Skills

Troubleshooting hardware/software issues

Knowledge of ticketing systems

Computer networking

Education

Diploma (D3) or Bachelor's degree (S1) in Computer Science or related fields

Tools

Windows

macOS

Basic Linux

Job description

Requirement

• Minimum Diploma (D3) or Bachelor’s degree (S1) in Computer Science, Information Systems, or related fields.
• 1–2 years of experience in IT Support or Helpdesk is an advantage
• Familiar with ticketing systems and troubleshooting hardware/software issues
• Preferably from Manufacturing Company
• Willing to be Placed at Jababeka 2, Cikarang

Job Description

• Proficient in installing and configuring operating systems (Windows, macOS, basic Linux)
• Good understanding of computer networks (LAN, WLAN, IP Addressing, routers, switches, DNS, etc.)
• Capable of troubleshooting computers, printers, and network-related problems
• Familiar with remote desktop tools (e.g., AnyDesk, TeamViewer, RDP).
• Able to perform software installation and system updates.
• Basic knowledge of data security and backup systems.