IT Service Engineer

Pengiklan Anonim; Jawa Barat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Pengiklan Anonim in West Java, Indonesia seeks an IT Service Coordinator to respond to software and hardware requests, manage infrastructure projects, and ensure stable operations across regional facilities.

You will drive service improvements, document processes per ITIL, coordinate with business units, and support information security measures while analyzing daily data to identify recurring issues and propose concrete enhancements.

Responsibilities

• Respond to IT software and hardware requests to ensure stable regional operations.
• Conduct needs assessment and follow-up of IT infrastructure projects such as conference room setups, cabinet and printer installation and configuration.
• Improve user satisfaction, continuous service improvement, and prepare regular service reports.
• Participate in IT service management process planning, management system construction and documentation.
• Align with business units to coordinate regional operation and maintenance resources.
• Participate in information security construction and conduct checks in case of violations.
• Analyze daily service data, identify repetitive and typical problems, and propose improvements.
• Make standard IT service processes according to ITIL principles.

Job description

Respond to various IT software and hardware processing requests such as user mail requests, consultation, and fault handling to ensure normal and stable operation of IT-related facilities and equipment in the region

Conduct needs assessment and scheme construction follow-up of IT infrastructure such as conference room, weak motor cabinet and printer installation and configuration

Improve user satisfaction, continuous service improvement, and prepare regular service reports

Participate in IT service management process planning, management system construction and document writing

Dock with business department needs and problem follow-up, and coordinate regional operation and maintenance resources

Participate in the company's information security construction and conduct necessary checks in case of violations

Analyze daily service data, identify repetitive and typical problems, and put forward suggestions for improvement

Make standard IT service process according to ITIL principles