IT Helpdesk

MSIG; Jakarta Pusat; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

MSIG is seeking a dedicated IT Helpdesk professional in Jakarta to provide timely first-line technical support for daily IT operations. You will troubleshoot software, hardware, and network issues, record and escalate incidents, and drive timely resolution to ensure user satisfaction.

This direct-employee role emphasizes strong communication and service orientation in a fast-paced environment. Candidate should hold a Bachelor's in IT or related field with at least 1 year in IT support, and be

Qualifications

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• Minimum 1 year experience in IT support/helpdesk.
• Basic knowledge of computer systems and troubleshooting.
• Good communication and service orientation.

Responsibilities

• Provide timely and effective first-level technical support to maintain smooth daily IT operations for users.
• Troubleshoot software, hardware, and network issues.
• Record and escalate technical incidents when needed.
• Ensure timely resolution and user satisfaction.

Skills

Troubleshooting

Communication skills

Service orientation

IT support basics

Education

Bachelor's degree in Information Technology/related field

Job description

Provide timely and effective first-level technical support to maintain smooth daily IT operations for users.

Direct Employee

Responsibilities

• Troubleshoot software, hardware, and network issues.
• Record and escalate technical incidents when needed.
• Ensure timely resolution and user satisfaction.

Requirements

• Bachelor’s degree in Information Technology, Computer Engineering, or related field.
• Minimum 1 year experience in IT support/helpdesk.
• Basic knowledge of computer systems and troubleshooting.
• Good communication and service orientation.