IT Operation Support

Akulaku Group; Jakarta Pusat; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Akulaku Group in Jakarta Pusat is seeking an IT Helpdesk/Support Specialist to be the first point of contact for business users requiring technical assistance. You will diagnose issues via phone, email or chat and guide users to solutions.

You will perform remote troubleshooting, manage IT assets and software licenses, maintain Active Directory, and document incidents in the ticketing system while providing timely follow-up with users.

Qualifications

• First point of contact for business users seeking technical assistance.
• Perform remote troubleshooting using diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next level of support when needed.
• Record events and resolutions in logs/System and update user status.
• Manage IT assets, software licenses, stock opname, and Active Directory.

Responsibilities

• Walk users through problem-solving steps to resolve issues.
• Provide accurate information on IT assets or services.
• Operate ticketing system and service desk tools.
• Follow-up with users to ensure issue resolution and ticket closure.

Skills

Communication

Remote troubleshooting

Ticketing system

Active Directory

Networking basics

Tools

Ticketing System

Service Desk Tools

Active Directory

Office Networking

Wifi/Access Point

Job description

• Serve as the first point of contact for Business User/Employee seeking technical assistance over the phone or email or chat messaging
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by User
• Walk the User through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT Assets or services
• Record events and problems and their resolution in logs/System
• Follow-up and update Business User status and information
• Pass on any feedback or suggestions by Business User/Employee to the appropriate internal team
• Identify and suggest possible improvements on procedures

Manage IT Asset, Software Licenses, Stock Opname, Active Directory

Repair Laptop/PC

Manage Software instalation, configuration and license for laptop/PC

Operate Ticketing System/Service Desk tools

Good Communication

Can manage Office Network and Wifi(Access Point)