IT Specialist

PT. BERKAH GIAT JAYA; Tangerang; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT. BERKAH GIAT JAYA is seeking an IT Helpdesk professional to provide daily end-user support for hardware, OS, and internal software, ensuring timely resolutions and high user satisfaction.

The role includes configuring peripherals, maintaining IT assets, managing Active Directory, and supporting network and security tasks. You will log incidents, meet SLAs, and escalate complex issues to Tier 2/3 when required.

Qualifications

• Daily helpdesk and technical support to end-users for hardware, operating systems, and internal software applications.
• Configure, maintain, and troubleshoot peripheral devices including printers, scanners, CCTV systems, and other IT equipment.
• Manage the IT asset inventory, conduct routine preventive maintenance, and ensure all equipment remains fully operational.
• Oversee user identity, account provisioning, deactivation, and access permissions via Active Directory.

Responsibilities

• Provide daily helpdesk and technical support to end-users for hardware, OS, and internal software.
• Configure, maintain, and troubleshoot printers, scanners, CCTV, and other IT equipment.
• Manage IT asset inventory and preventive maintenance to keep equipment operational.
• Monitor and ensure network stability and security; diagnose connectivity issues on LAN/Wi‑Fi.

Skills

Helpdesk support

Hardware troubleshooting

Windows OS

Network troubleshooting

Active Directory management

VMware Workstation

Tools

VMware Workstation

Firewalls

Routers

Switches

Job description

Provide daily helpdesk and technical support to end-users for hardware (PCs, laptops, monitors), operating systems, and internal software applications.

Configure, maintain, and troubleshoot peripheral devices including printers, scanners, CCTV systems, and other IT equipment.

Manage the IT asset inventory, conduct routine preventive maintenance, and ensure all equipment remains fully operational.

2. Access & Identity Administration (Active Directory)

Oversee user identity, account provisioning, deactivation, and access permissions via Active Directory.

Access Control

Ensure internal data access policies and security protocols are consistently enforced across all user accounts.

3. Network & Security Maintenance

Diagnose and resolve connectivity issues across local area networks (LAN) and wireless networks (Wi-Fi).

Perform basic monitoring and configuration of firewalls and network hardware (routers and switches) to ensure network stability and security.

Operate, configure, and support virtual machines using VMware Workstation or similar platforms for operational, development, or testing needs.

Monitor virtual environment health and ensure optimal resource allocation based on system requirements.

Log, analyze, categorize, and resolve technical tickets and end-user incidents in accordance with established Service Level Agreements (SLAs).

Investigate complex technical issues and elevate unresolved incidents to Tier 2/3 support or external vendors when necessary.

Maintain incident logs and build knowledge base articles/SOPs to streamline future technical solutions.