IT Operation Team Lead

Fujitsu Limited; Bangkok; Presencial; IDR 180 000 000 - 240 000 000; Tempo integral

Resumo da oferta

Fujitsu Limited in Indonesia seeks an experienced IT operations lead to manage hardware, operating systems, storage, backups and monitoring. You will drive incident resolution, guide the team, and implement ITIL-aligned practices to improve efficiency.

The role requires 5+ years in IT operations, a Bachelor’s degree, and strong English communication. Flexibility to work non-office hours and adapt to multiple locations is expected.

Qualificações

• Bachelor’s degree in IT or related field.
• At least five years’ experience in IT operation fields.
• Strong knowledge of hardware, OS, storage, backup and monitoring.
• Experience in leading a team of at least three members is a plus.
• Ability to deliver small projects using team resources and knowledge.

Responsabilidades

• Oversee IT operation team covering hardware, OS, storage, backup and monitoring.
• Troubleshoot and summarize issues, and create countermeasures.
• Identify and address operation issues to improve team efficiency.
• Manage resources for routine operations and incidents per ITIL principles.
• Provide technical guidance to team members and customers.
• Stay up-to-date on technologies and share learnings with the team.
• Create detailed issue reports and present them to customers.

Conhecimentos

Team management

English communication

Troubleshooting

ITIL knowledge

Scripting

Monitoring tools

Formação académica

Bachelor’s degree in IT

Ferramentas

Monitoring tools

Backup solutions

Configuration management

Descrição da oferta de emprego

Location Flexibility: Multiple Locations in Country

Posting Start Date: 10/12/26

RESPONSIBILITIES:

• Responsible IT operation team including hardware, operating system, storage, backup, and monitoring functions.
• Systematic troubleshooting and summarizing issues for responsible functions above include creating proper countermeasures for each issue.
• Identify or support current operation issues and apply enhancement to improve team efficiency.
• Manage team resources for regular operations and unexpected events align with ITIL concept.
• Provide technical guidance for both team members and customers.
• Quickly understand up to date technologies and share with team members.
• Create detailed issues reports and present them to customers.
• Create weekly reports and present them to both customers and supervisors.
• Maintain and understand team inventories (Configuration Management) well.
• Create and conduct training sessions for team members or customers.
• Identify and resolve conflicts between or among team members.

QUALIFICATIONS:

• Bachelor’s degree (or equivalent) in IT or related fields.
• At least five years’ experience in IT operation fields.
• Strong knowledge some IT infrastructure areas such as hardware, operating system, storage, backup, and monitoring.
• Experience in team management with at least three members is a big advantage.
• Systematic and critical thinking is non-negotiable.
• Able to deliver small projects using team resources and knowledge.
• Create and manage infrastructure script in any language.
• Experience in the automotive manufacturing business will be a plus.
• Able to work on non-office hours and holidays.
• Able to manage team with an age difference.
• Strong Service-minded and interpersonal skills.
• Confidence in English communication in both verbal and written.