IT Operations Team Lead - Infrastructure & Delivery

Fujitsu Limited; Bangkok; On-site; IDR 180,000,000 - 240,000,000; Full time

Job summary

Fujitsu Limited in Indonesia seeks an experienced IT operations lead to manage hardware, operating systems, storage, backups and monitoring. You will drive incident resolution, guide the team, and implement ITIL-aligned practices to improve efficiency.

The role requires 5+ years in IT operations, a Bachelor’s degree, and strong English communication. Flexibility to work non-office hours and adapt to multiple locations is expected.

Qualifications

• Bachelor’s degree in IT or related field.
• At least five years’ experience in IT operation fields.
• Strong knowledge of hardware, OS, storage, backup and monitoring.
• Experience in leading a team of at least three members is a plus.
• Ability to deliver small projects using team resources and knowledge.

Responsibilities

• Oversee IT operation team covering hardware, OS, storage, backup and monitoring.
• Troubleshoot and summarize issues, and create countermeasures.
• Identify and address operation issues to improve team efficiency.
• Manage resources for routine operations and incidents per ITIL principles.
• Provide technical guidance to team members and customers.
• Stay up-to-date on technologies and share learnings with the team.
• Create detailed issue reports and present them to customers.

Skills

Team management

English communication

Troubleshooting

ITIL knowledge

Scripting

Monitoring tools

Education

Bachelor’s degree in IT

Tools

Monitoring tools

Backup solutions

Configuration management

Job description

Fujitsu Limited in Indonesia seeks an experienced IT operations lead to manage hardware, operating systems, storage, backups and monitoring. You will drive incident resolution, guide the team, and implement ITIL-aligned practices to improve efficiency.

The role requires 5+ years in IT operations, a Bachelor’s degree, and strong English communication. Flexibility to work non-office hours and adapt to multiple locations is expected.