IT Operation Center (ITOC)

RecruiterPal; Indonesia; Hybrid; IDR 167,400,000 - 256,680,000; Full time

Job summary

ALTO Network is seeking an IT NOC / System Engineer to maintain and monitor our application services and infrastructure in Indonesia. You will manage Linux systems, handle network resources, and ensure reliable alerts and incident response.

You will work with Grafana, PRTG, Kibana, and Datadog to track performance and troubleshoot issues, including firewall and VPN related tasks, to keep services available and secure.

Qualifications

• Proven experience as IT NOC / System Engineer or similar position (min 1 year).
• Experience with Linux administration.
• Knowledge of networking (switching, routing, firewall, load balancing).
• Experience with monitoring tools: Grafana, PRTG, Kibana, Datadog.
• Experience with NGFW firewall: Fortigate and Sangfor.

Responsibilities

• Monitor and check application service and infrastructure alerts.
• Evaluate applications/services, capacity, infra & network performance.
• Handle incident tickets related to applications and infrastructure.
• Create reports on server & network resources and performance.
• Coordinate within teams to resolve incidents and implement quick workarounds.

Skills

Linux admin

Networking

Monitoring tools

NGAF Firewall

Scripting

Container awareness

Tools

Docker

Kubernetes

Grafana

PRTG

Kibana

Datadog

Fortigate

Sangfor

Job description

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.

RESPONSIBILITIES

Roles :

• Monitoring and checking application service and infrastructure alerts

• Monitoring and evaluating applications/services, resource capacity, infrastructure & network to make sure in good condition

• First handling resolution, support, implementation and troubleshooting activities related to applications and server and network infrastructure

• Create report related with resource Infrastructures (Server & Network)

• Generate data on resources for Application Infrastructure (Servers and Networks)

• Handling incident ticket related with application, service and infrastructure (server & network)

• Perform incident-quick workaround

• Incident escalation in time

• Managing coordination within teams to handle incident ticket

• Config Network device for open port, IPSEC, GSLB DNS, Swing network, SSL VPN

• Config server for provisioning, mounting and hardening

• Troubleshoot network connection, VPN, and Wifi

• Technical knowledge documentation processed to be WI, SOP, Guidelines

QUALIFICATIONS

• Proven experience as IT NOC / System Engineer or similar position at least 1 years’ experience.

Technical:

• Administrator Linux

• Networking (Switching, Routing, Firewall, Loadbalance)

• Tools Monitoring (Grafana, PRTG, Kibana, Datadog)

• Firewall NGAF (Fortigate & Sangfor)

Nice to have:

• Microservice (Container, Docker)

• Container Orchestration (Kubernetes)

• Scripting (programming language)

• Database (Mysql, Oracle, Psql)

• Redis

• ELK

• Cloud Infra (GCP, AWS, HWC)