IT NOC (Network Operations Center)

PT Anugrah Karunia Perkasa Abadi; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Anugrah Karunia Perkasa Abadi is seeking a Network Operations Center (NOC) professional to monitor network infrastructure around the clock, detect incidents, perform initial troubleshooting, and escalate as needed. You will generate regular reports and contribute to SLA compliance.

The role requires shift readiness, attention to detail, and foundational network knowledge (TCP/IP, routing, switching) with familiarity in common monitoring tools.

Qualifications

• Minimum education: SMK/D3/S1 in Computer Engineering & Networks or related field.
• Minimum 1 year work experience in related field; fresh graduates with good understanding of network concepts are welcome.
• Experience in NOC, ISP, or data center is advantageous.
• Certifications such as CCNA, MikroTik Certified, CompTIA Network+ are beneficial.

Responsibilities

• Monitor performance and status of all network infrastructure and company systems through dashboards and monitoring tools.
• Oversee alerts/alarms, service availability, connectivity, data traffic, and device conditions in real-time.
• Perform periodic system health checks and preventive monitoring to prevent complaints.
• Detect, diagnose, and handle first-level network and system incidents quickly according to procedures.
• Record, document, and track every incident in the ticket system from start to finish.
• Perform initial troubleshooting: verify connections, check routes, and attempt recovery per guidelines.
• Escalate complex incidents to advanced technical teams or vendors per procedures and SLA timeframes.
• Coordinate incident resolution with other technical teams, ISPs, and relevant parties.
• Create daily/weekly/monthly reports on network condition, incident count, uptime, and SLA compliance.
• Identify recurring issues and propose preventive steps to leadership.

Skills

NOC operations

Network monitoring

Incident management

Troubleshooting

Documentation

SLA awareness

Windows basics

Linux basics

TCP/IP

Subnetting

Education

SMK / D3 / S1 in Computer Engineering & Networks (TKJ), IT or related

Tools

Zabbix

PRTG

Nagios

Cacti

The Dude

Cisco

MikroTik

Job description

This is a Network Operations Center (NOC) role focused on 24-hour network monitoring, incident detection, initial troubleshooting, reporting, and escalation to authorized parties as needed, along with regular reporting. The position requires shift-based work readiness and high attention to detail.

Key responsibilities

Monitor performance and status of all network infrastructure and company systems continuously through dashboards and monitoring tools

Oversee alerts/alarms, service availability, connectivity, data traffic, and network device conditions regularly and in real-time

Perform periodic system health checks, service availability verification, and preventive monitoring before complaints occur

Detect, diagnose, and handle first-level network and system incidents quickly according to procedures

Record, document, and track every incident/disruption in the work ticket system from start to completion

Perform initial troubleshooting: verify connections, check routes, attempt recovery according to work guidelines

Escalate complex or unresolved incidents to advanced technical teams or vendors according to procedures and SLA timeframes

Coordinate incident resolution with other technical teams, internet service providers, and relevant parties

Create daily/weekly/monthly reports on network condition, incident count, service availability (uptime), and SLA compliance

Identify recurring issues and propose preventive steps and improvements to leadership to prevent similar problems

About you

Minimum education: SMK / D3 / S1 in Computer Engineering & Networks (TKJ), Information Technology, Information Systems, Telecommunications Engineering, or related field

Minimum 1 year work experience in related field; recent graduates with good understanding of network concepts are welcome to apply

Experience in NOC, ISP, or data center is a significant advantage

Related certifications are an advantage: CCNA, MikroTik Certified, CompTIA Network+, Computer Networks

Master basic computer network concepts: TCP/IP, subnetting, routing, switching, VLAN, DNS, DHCP, VPN, firewall, WAN/LAN

Understand how network devices work: router, switch, firewall (Cisco, MikroTik, etc.)

Familiar with network monitoring tools: Zabbix, PRTG, Nagios, Cacti, The Dude, or similar

Understand SLA concepts, incident management, and incident escalation processes

Able to perform initial diagnosis and handle network disruptions systematically

Understand basic Windows and Linux operating systems and basic network commands (ping, traceroute, etc.)

About us

We operate a Network Operations Center providing 24/7 network monitoring and support services.