IT Operations Engineer (L1 Network Operations Center)

Asiacruit BPO, Inc.; Jakarta Pusat; On-site; IDR 89,280,000 - 156,240,000; Full time

Job summary

Asiacruit BPO, Inc. in Jakarta is seeking an L1 NOC / IT Operations Engineer to support 24×7 onsite infrastructure operations. You will monitor systems, respond to alerts, and manage incidents in ITSM, following SOPs and runbooks.

Ideal candidates have 1–3 years in NOC or IT support, basic Linux and networking knowledge, experience with monitoring tools, and strong documentation and English communication skills. Mandarin is a plus for local coordination.

Qualifications

• 1–3 years of experience in NOC or IT operations.
• Basic knowledge of Linux and networking.
• Experience with monitoring tools or monitoring platforms.
• Experience with ITSM or ticketing systems.
• Ability to follow SOPs, runbooks and escalation procedures.
• Strong troubleshooting and documentation skills.
• Willingness to work a 24×7 onsite shift-based schedule.
• Good English communication; Mandarin is a plus.

Responsibilities

• Continuously monitor infrastructure systems, services and alerts.
• Respond to system alerts and perform first-level incident assessment.
• Perform basic troubleshooting and determine next actions.
• Validate alarms and identify potential issues.
• Create and update ITSM tickets with incident details.
• Conduct routine system and infrastructure health checks.
• Follow SOPs and escalation procedures.
• Escalate unresolved incidents to L2 or specialists.
• Maintain incident records and operational logs.
• Communicate incident status clearly to technical teams.
• Support 24×7 operations through shift-based onsite work.

Skills

Linux

Networking

Monitoring tools

ITSM

SOPs

Troubleshooting

Documentation

English communication

Shift work

Tools

Ticketing systems

Job description

About Asiacruit

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality talent for both local and global markets. If you are analytical, collaborative, and committed to enabling business growth, we invite you to apply.

About the Role

We are looking for an L1 NOC / IT Operations Engineer to support continuous technology and infrastructure operations in a 24×7 onsite environment.

You will be responsible for monitoring systems and services, responding to alerts, performing first-level troubleshooting, conducting routine health checks, managing incidents through ITSM systems, and escalating issues to the appropriate technical teams.

This role is suitable for professionals with experience in NOC, IT Operations, Infrastructure Support, or Technical Support who are comfortable working with monitoring tools, following operational procedures, and supporting critical technology environments.

What You’ll Do

• Continuously monitor infrastructure systems, services, and operational alerts.
• Respond to system alerts and perform first-level incident assessment.
• Perform basic troubleshooting and determine the appropriate next action.
• Validate alarms and identify potential infrastructure or service issues.
• Create, update, and maintain ITSM tickets with accurate incident information.
• Perform routine system and infrastructure health checks.
• Follow established SOPs, runbooks, and escalation procedures.
• Execute documented recovery actions where applicable.
• Escalate unresolved or complex incidents to L2 or specialist technical teams.
• Maintain accurate incident records, operational logs, and documentation.
• Communicate incident status and relevant information clearly to technical teams.
• Support continuous 24×7 operations through a shift-based onsite schedule.

What We’re Looking For

• 1–3 years of experience in NOC, IT Operations, Infrastructure Support, Technical Support, or a similar environment.
• Basic knowledge of Linux and networking.
• Experience with monitoring tools or infrastructure monitoring platforms.
• Experience with ITSM or ticketing systems.
• Comfortable following SOPs, runbooks, and escalation procedures.
• Good troubleshooting and problem-solving skills.
• Strong attention to detail and accurate documentation skills.
• Willingness to work in a 24×7 shift-based onsite environment.
• Good English communication skills.
• Mandarin proficiency is a plus for local coordination.

Nice to Have

• Experience working in a 24×7 operations, NOC, data center, or enterprise technology environment.
• Exposure to Kubernetes/K8s, cloud platforms, GPU servers, AI infrastructure, or similar technologies.
• Basic scripting or automation experience.
• Experience supporting large-scale infrastructure or technology environments.

Why Join

• Gain hands-on experience in enterprise infrastructure and 24×7 operations.
• Develop practical skills in monitoring, incident management, ITSM, and technical troubleshooting.
• Gain exposure to modern technology environments, including AI infrastructure and cloud platforms.
• Work alongside experienced infrastructure and specialist technical teams.
• Build a strong foundation for progression into L2 infrastructure and operations roles.