NOC Engineer

PT Prima Vista Solusi; Jakarta Pusat; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

PT Prima Vista Solusi in Jakarta is seeking an entry-level IT Operations Specialist to monitor system performance, provide support, and ensure business continuity after deployment.

The role involves verifying IT infrastructure health, aiding the Helpdesk with complex issues, and supporting tools like TAMS and Vericentre. Fresh graduates are welcome to apply, with opportunities to grow in a technical operations environment.

Qualifications

• Bachelor's degree in IT/Computer related major with GPA > 3.00.
• Familiar with Network Management.
• Understand IT software/system development life cycle.
• Familiar with Network and Server.
• Fresh graduates are welcome to apply.

Responsibilities

• Monitor and maintain system performance, availability, and security to ensure stable, reliable operations.
• Provide technical support, maintenance, and troubleshooting for IT systems to ensure optimal performance and business continuity after implementation.
• Monitor and verify the availability, health, and readiness of IT infrastructure required to support business operations.
• Support the Operations (Helpdesk) team in resolving complex issues that require in-depth analysis and investigation, including transaction status verification, merchant-related issues, and transaction testing using EDC Dummy TID for problem validation.
• Assist the Operations team in troubleshooting and supporting operational tools and platforms, including TAMS, Vericentre (TMS), and other related systems.
• Document, track, and maintain records of incidents and system issues to facilitate investigation, root cause analysis, and continuous improvement, including EDC-related bugs and application defects.

Skills

Network Management

SDLC

Network & Server

Education

Bachelor's degree in IT/Computer related major

Job description

• Monitor and maintain system performance, availability, and security to ensure stable, reliable, and secure operations.
• Provide technical support, maintenance, and troubleshooting for IT systems to ensure optimal performance and business continuity after implementation.
• Monitor and verify the availability, health, and readiness of IT infrastructure required to support business operations.
• Support the Operations (Helpdesk) team in resolving complex issues that require in-depth analysis and investigation, including transaction status verification, merchant-related issues, and transaction testing using EDC Dummy TID for problem validation.
• Assist the Operations team in troubleshooting and supporting operational tools and platforms, including TAMS, Vericentre (TMS), and other related systems.
• Document, track, and maintain records of incidents and system issues to facilitate investigation, root cause analysis, and continuous improvement, including EDC-related bugs and application defects.

• Monitor and maintain system performance, availability, and security to ensure stable, reliable, and secure operations.
• Provide technical support, maintenance, and troubleshooting for IT systems to ensure optimal performance and business continuity after implementation.
• Monitor and verify the availability, health, and readiness of IT infrastructure required to support business operations.
• Support the Operations (Helpdesk) team in resolving complex issues that require in-depth analysis and investigation, including transaction status verification, merchant-related issues, and transaction testing using EDC Dummy TID for problem validation.
• Assist the Operations team in troubleshooting and supporting operational tools and platforms, including TAMS, Vericentre (TMS), and other related systems.
• Document, track, and maintain records of incidents and system issues to facilitate investigation, root cause analysis, and continuous improvement, including EDC-related bugs and application defects.

Minimum Qualifications

• Bachelor's degree in IT/Computer related major from reputable university with GPA > 3.00.
• Familiar in Network Management
• Understand IT software/system development life cycle
• Familiar in Network and Server
• Freshgraduates are welcome to apply