IT Infrastructure & Support Specialist - On-Call

Easy Sunday; Jakarta Pusat; On-site; IDR 240,000,000 - 420,000,000; Full time

Job summary

Easy Sunday in Jakarta is seeking a Staff IT Infrastructure and Support to monitor infrastructure, manage security, and provide end-user IT support. You will assist the IT Manager on security compliance, audits, and backup/DR/BCP tasks.

The role covers network maintenance (routers, switches, firewalls, VPN) and project delivery with timely completion according to scope and quality. On-call availability may be required.

Qualifications

• Bachelor's degree in Computer Science or Information Technology.
• 3–5 years of relevant IT infrastructure and support experience.
• Strong knowledge of networking (TCP/IP, routing, switching, firewall, VPN, Wi‑Fi).
• Experience with network and security monitoring tools (PRTG, Zabbix, SIEM).
• Hands-on with network devices (Cisco, MikroTik, Fortinet, Sophos).
• Familiar with Windows Server, Active Directory, cloud services and Google Workspace/Microsoft 365.
• CCNA/MTCNA or equivalent certification is a plus.

Responsibilities

• Perform daily monitoring of all infrastructure and security components to ensure system stability, availability, and early detection of issues.
• Deliver end-user IT support including core applications, manage endpoint security and user access, and support compliance and audits.
• Maintain network infrastructure for optimal performance and security, including incident escalation, backups, vendor SLA oversight, and documentation.
• Execute IT projects assigned by Head of Department or IT Manager, ensuring timely delivery.
• Control IT asset check-in/check-out and maintain related asset documentation, reporting to IT Manager.

Skills

Networking basics

Problem solving

Communication

Teamwork

On-call duties

Asset management

Education

Bachelor's degree in Computer Science or Information Technology

Tools

PRTG

Zabbix

SIEM

Cisco

MikroTik

Fortinet

Sophos

Job description

Easy Sunday in Jakarta is seeking a Staff IT Infrastructure and Support to monitor infrastructure, manage security, and provide end-user IT support. You will assist the IT Manager on security compliance, audits, and backup/DR/BCP tasks.

The role covers network maintenance (routers, switches, firewalls, VPN) and project delivery with timely completion according to scope and quality. On-call availability may be required.