IT Implementation & Support Leader

PT Bredero Shaw Indonesia; Batam; On-site; IDR 300,000,000 - 600,000,000; Full time

Job summary

PT Bredero Shaw Indonesia in Batam is seeking an IT Infrastructure Lead to coordinate the implementation and operation of our IT backbone, ensuring service stability and compliance with SLAs.

You will drive change management, monitor budgets, manage procurement, and mentor the IT team in a fast-paced, customer-focused environment. Candidates should have 5–7 years in IT Infrastructure/Operations with ITIL or similar certs and strong English communication.

Qualifications

• Bachelor's degree in a related IT field.
• Strong English communication skills.
• 5–7 years in IT Infrastructure or IT operations.
• ITIL/PMP or cloud certs are a plus.
• Experience in budgets, procurement, vendor management.
• Leadership and team development abilities.

Responsibilities

• Coordinate stable IT infrastructure implementation and ongoing operations.
• Monitor service levels and ensure SLA compliance.
• Lead change management to minimize downtime.
• Identify IT improvements and coordinate their design and deployment.
• Manage budgets, procurement, and vendor relationships.
• Coach and develop IT staff and manage HR-related activities as needed.
• Ensure compliance with laws, policies, and security standards.

Skills

IT Infrastructure

IT Operations

Vendor Management

Leadership

Budget Control

Education

Bachelors in IT/CS/IS/Engineering

Tools

ITIL Certification

PMP Certification

Cloud Certifications

Job description

Coordinates IT implementation and support activities to ensure stable IT infrastructure, maintain compliance with agreed service levels, and provide recommendations for analyzing, defining, and implementing process improvements.

Key responsibilities

Coordinates the implementation of a stable IT infrastructure by obtaining the necessary authorizations and ensuring compliance of rules and procedures.

Coordinates and monitors agreed service levels.

Minimizes downtime by implementing and monitoring an effective change management methodology.

Identifies opportunities for IT improvements and coordinates their design and implementation.

Ensures compliance with allocated budgets while optimizing costs.

Identifies purchasing requirements and monitors inventory supplies to ensure effective procurement management.

Ensures compliance with company policies, procedures, management standards, and all applicable laws and regulations within the area of responsibility.

Proactively motivates, coaches, communicates with, and develops team members while managing HR-related activities in accordance with Human Resources policies and procedures.

Safeguards facilities, equipment, and other physical resources assigned to the area of responsibility against damage, theft, or misuse.

Requirements:

Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.

Good English communication skills, both verbal and written, are mandatory.

5-7 years of experience in IT Infrastructure, Operations, or Technical Support.

Relevant certifications such as ITIL, PMP, Microsoft, Cisco, VMware, or Cloud certifications are an advantage.

Strong knowledge of IT Infrastructure, including Data Centers, Servers, Networks, Storage, Cloud Services, and Security.

Solid understanding of IT Service Management (ITSM) processes, including Incident, Problem, Change, and Request Management.

Experience in infrastructure implementation and maintenance, vendor management, procurement, budget control, and operational support.

Strong leadership, communication, interpersonal, and problem-solving abilities, with a proactive, customer-focused approach and the ability to manage multiple priorities effectively in a fast-paced environment.

We are the leading manufacturer of pipes and related services for the world's energy industry and certain other industrial applications. We also supply pipes and tubular components for low-carbon energy applications

We are the leading manufacturer of pipes and related services for the world's energy industry and certain other industrial applications. We also supply pipes and tubular components for low-carbon energy applications