IT Helpdesk L2

PT GITS Indonesia; Jakarta Pusat; On-site; IDR 156,240,000 - 245,520,000; Full time

Job summary

PT GITS Indonesia is seeking an IT Helpdesk Level 2/Technical Support professional with 4+ years of experience to handle advanced escalations. You will work with Windows environments, network troubleshooting, AD/GPO, file sharing, and access management, using Jira Service Desk, Freshservice, or OTRS.

Strong cross-functional collaboration and scripting ability are required. The role targets experienced IT support professionals and aligns with our ongoing mobile-focused development initiatives,

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (mandatory).
• 4+ years in IT Helpdesk Level 2/Technical Support or IT Support handling advanced escalations.
• Proficient in Windows (client and server), networking (TCP/IP, VPN, VLAN), and system troubleshooting.
• Solid understanding of Active Directory, Group Policy, file sharing, and user access management.
• Familiar with ticketing systems such as Jira Service Desk, Freshservice, or OTRS.
• Good communication skills and ability to collaborate with cross-functional teams.
• Ability to write and understand basic code or scripts (PowerShell, Python, or Bash).

Skills

Windows

Networking

AD & GPO

File sharing & access

Ticketing systems

Communication

Scripting

Education

Bachelor’s degree

Tools

Jira Service Desk

Freshservice

OTRS

Job description

- Bachelor’s degree (S1) in Computer Science, Information Technology, or a related field (mandatory).

- Minimum 4 years of experience in IT Helpdesk Level 2, Technical Support, or IT Support handling advanced escalations.

- Proficient in Windows (client and server), networking (TCP/IP, VPN, VLAN), and system troubleshooting.

- Solid understanding of Active Directory, Group Policy, file sharing, and user access management.

- Familiar with ticketing systems such as Jira Service Desk, Freshservice, or OTRS.

- Good communication skills and ability to collaborate with cross-functional teams.

- Ability to write and understand basic code or scripts (e.g., PowerShell, Python, or Bash).

GITS Indonesia has been active in IT Industry since 2010. Since then, we have developed a lot of applications, both initiative projects and client requests. Our developers are familiar with desktop, website, and mobile programming, but we are currently focusing in mobile.

GITS Indonesia has been active in IT Industry since 2010. Since then, we have developed a lot of applications, both initiative projects and client requests. Our developers are familiar with desktop, website, and mobile programming, but we are currently focusing in mobile.