IT Support (Surabaya)

PT. Metrodata Electronics, Tbk; Surabaya ꦱꦸꦫꦧꦪ; Vor Ort; IDR 33.480.000 - 61.380.000; Vollzeit

Zusammenfassung

PT. Metrodata Electronics, Tbk is seeking an IT Helpdesk specialist in Surabaya to handle initial incident responses and service requests. You will log tickets, analyze issues, dispatch to the proper teams, and monitor SLA performance monthly.

The ideal candidate has at least a diploma and 1 year in IT support, with solid fundamentals in PCs, OS, office apps, and basic networking. Strong communication and documentation are essential for success.

Qualifikationen

• D3 Diploma or S1 Degree from Informatic Science or Related.
• Minimum 1 year experience as Helpdesk or IT Support.
• Knowledge of installing, troubleshooting, and maintaining end-user devices (PC, notebook, printer).
• Knowledge of OS installation and troubleshooting and standard office apps.
• Basic networking knowledge (LAN, WAN, VPN, TCP/IP, Internet Access, Wi‑Fi, cabling).
• Good relation and communication skill
• Good documentation

Aufgaben

• Support ticket log and first response handling for IT incidents and requests.
• Analyze incidents and requests and dispatch to related team.
• Report ticket and SLA achievement monthly.
• Escalate to the right point of contact if needed

Kenntnisse

Communication skills

Documentation

End-user support

Networking basics

Ausbildung

Diploma or Bachelor's degree in Informatics or related

Jobbeschreibung

Support ticket log and first response handling for IT incident and request. Analyze incident and request and dispatch to related team. Report ticket and SLA achievement monthly. Escalate to the right point of contact if needed.

Key responsibilities

Support ticket log and first response handling for IT incident and request

Analyze incident and request and dispatch to related team

Report ticket and SLA achievement monthly

Escalate to the right point of contact if needed

Requirements

D3 Diploma or S1 Degree from Informatic Science or Related

Minimum 1 year experience as Helpdesk or IT Support

Good knowledge about installation, troubleshooting, and maintenance for end user computing device such as PC, notebook, printer

Good knowledge about installation and troubleshooting operating system, standard office application

Basic knowledge in computer networking (LAN, WAN, VPN, TCP/IP, Internet Access, Wi-Fi and cabling connection)

Good relation and communication skill

Good documentation

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.

PT. Metrodata Electronics, Tbk is one of the leading Information & Communications Technology (ICT) companies in Indonesia. Over the course of nearly five decades, the Company has been forging strategic alliances with world-class information & communications technology & digital companies across the globe. It continues to allocate its resources to discover, develop, & deliver new & boldly promising innovative businesses, to accelerate Indonesia’s digital transformation & usher in the fourth industrial revolution. The Company is the only national ICT company listed on the stock exchange, & it has received prestigious awards from numerous media outlets.