IT Helpdesk Specialist - ICT Support & User Tech

Beca; Jakarta Pusat; On-site; IDR 70,000,000 - 110,000,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive work environment

Learn from Asia Pacific experts

Collaborative culture

Diverse and inclusive culture

Job summary

Beca is seeking a talented Helpdesk Analyst to join our IT Customer Service team. You will ensure hardware and software solutions support the work across over 1600 applications, delivering efficient ICT support to all Beca users.

You will handle 1st/2nd line requests, troubleshoot effectively, and collaborate with team members to resolve issues while maintaining positive relationships and sharing knowledge across the ICT group.

Qualifications

• 1-3 years’ IT Helpdesk, Service Desk, or Desktop Support experience.
• Strong knowledge of Windows, M365, Active Directory, Intune, security, permissions.
• Excellent troubleshooting, communication, and customer service skills.
• Proactive mindset and passion for technology.
• Provide 1st and 2nd level support for user requests and resolve issues promptly.
• Able to explain technical details to users with varying IT knowledge.

Responsibilities

• Deliver a high-quality standard of service to internal and external clients.
• Manage, prioritize or escalate incidents and service requests.
• Promote and manage knowledge sharing and information.
• Provide timely communications to clients and ICT leaders.
• Provide end-user IT support for hardware and software.
• Train and support staff on ICT systems as appropriate.
• Maintain relevant knowledge and documentation systems.
• Support special projects as directed.
• Build rapport and communicate professionally with team members and clients.

Skills

Windows OS

Microsoft 365

Active Directory

Troubleshooting

Customer service

1st/2nd line support

Tools

Intune

Configuration Manager

M365 Admin Center

Job description

Beca is seeking a talented Helpdesk Analyst to join our IT Customer Service team. You will ensure hardware and software solutions support the work across over 1600 applications, delivering efficient ICT support to all Beca users.

You will handle 1st/2nd line requests, troubleshoot effectively, and collaborate with team members to resolve issues while maintaining positive relationships and sharing knowledge across the ICT group.