ICT Technical Analyst

PT Bimatekno Karyatama Konsultan; Jakarta Utara; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

Beca is seeking a Desktop Analyst to join its IT Customer Service team. You will provide ICT support across the business, ensuring hardware solutions and compatibility with numerous applications, while delivering high-quality service and resolving incidents efficiently.

You will handle end-user IT support for hardware and software, train staff on ICT systems, and assist with project site office setups and server issues as needed.

Qualifications

• Knowledgeable in desktop and laptop products in a Windows operating environment.
• Experience providing 1st and 2nd line support for user requests and resolving software/hardware issues.
• Familiar with Microsoft Office 365, Group Policy, Windows OS, device management and support.
• Good communication skills and ability to explain technical details to users of varying IT knowledge.
• Confident with transitioning to new laptops and loading branding and applications.

Responsibilities

• Provide effective ICT support to all Beca users across the business.
• Deliver high quality service to internal and external clients.
• Manage incidents and service requests to maintain customer satisfaction.
• Provide timely communications to clients, ICT team leaders and managers.
• Assist with setting up project site offices and provide documentation and recommendations.
• Assist with server issues/outages as required.
• Maintain and conduct stock takes for hardware and peripherals.
• Provide end-user IT support for hardware and software.
• Train and support staff on ICT systems as appropriate.

Skills

Windows OS

Office 365

Group Policy

Device management

Customer service

Communication skills

Job description

We are seeking a talented and self-motivated Desktop Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines.

Key role elements will include:

· Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business

· Deliver a high quality standard of service to internal and external clients

· Manage, prioritise or escape, Incidents and Service Requests aiming to maintain a high level of customer satisfaction

· Provide timely and appropriate communications to clients, ICT team leaders and managers

· Assist with setting up project site offices and provide documentation and recommendations as required

· Assist as required with any server issues/ or outages

· Maintain and conduct stock take as required for company hardware/peripherals

· Provide end-user IT support for hardware and software

· Train and support Beca staff on Beca ICT Systems as appropriate

About You

You will be knowledgeable in desktop and laptop products in a Windows operating environment. Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues. Be familiar with end user technologies such as Microsoft’s Office 365 suite, Group Policy, Windows OS, device management and support. You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge. Good communication skills with the ability to listen effectively and communicate clearly with a range of people. You’ll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you’ll be eager to be part of the Beca story while establishing and progressing your IT career.

Unlock job insights

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Our clients do incredible things every day. They are transforming their communities and changing lives through the structures they build, the products they manufacture, the services they provide, and the families they support. And we are right there alongside them. We are the problem-solvers – the thinkers, the creators, the planners and practitioners – who understand their vision and make things happen! We are 3000-plus professionals spread across 19 offices across the Asia Pacific.

While our experience has been a century in the making, it’s the fresh talent we are nurturing, the innovative thinking we’re developing, and the connections that we are forging that get us most excited for the future

https://www.beca.com/join-our-team

Our clients do incredible things every day. They are transforming their communities and changing lives through the structures they build, the products they manufacture, the services they provide, and the families they support. And we are right there alongside them. We are the problem-solvers – the thinkers, the creators, the planners and practitioners – who understand their vision and make things happen! We are 3000-plus professionals spread across 19 offices across the Asia Pacific.

While our experience has been a century in the making, it’s the fresh talent we are nurturing, the innovative thinking we’re developing and the connections that we are forging that get us most excited for the future

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