ICT Technical Analyst

PT Bimatekno Karyatama Konsultan; Jakarta Selatan; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Beca seeks a Desktop Analyst to join its IT Customer Service team. You will provide first and second line support for hardware and software, including setting up laptops and ensuring compatibility with over 1600 applications across our diverse business lines.

You should be comfortable with Windows environments, Office 365, Group Policy and device management, and you will communicate clearly with users at all levels to resolve issues efficiently.

Qualifications

• Experience providing 1st and 2nd line ICT support for end users.
• Familiarity with Windows operating environments and Microsoft 365.
• Ability to diagnose and resolve software/hardware issues.

Responsibilities

• Provide effective ICT support to all Beca users across the business
• Deliver high-quality service to internal and external clients
• Manage incidents and service requests to maintain customer satisfaction
• Communicate timely updates to clients, team leads and managers
• Assist with setting up project site offices and documentation
• Assist with server issues/outages as required
• Maintain stock of hardware/peripherals
• Provide end-user IT support for hardware and software
• Train and support staff on ICT systems

Skills

Desktop support

Windows OS

Office 365

Group Policy

IT hardware

Communication

Troubleshooting

End-user training

Job description

The Opportunity We are seeking a talented and self-motivated Desktop Analyst to join our busy IT Customer Service team, applying your technical expertise and learning, combined with your inquisitive mind for problem solving. You will ensure our team has the hardware solutions to enable the work they do, including compatibility with over 1600 applications used across our diverse business lines.

Key role elements will include:

• Provide effective and efficient Information and Communication Technologies (ICT) support to all Beca users across the business
• Deliver a high quality standard of service to internal and external clients
• Manage, prioritise or escape, Incidents and Service Requests aiming to maintain a high level of customer satisfaction
• Provide timely and appropriate communications to clients, ICT team leaders and managers
• Assist with setting up project site offices and provide documentation and recommendations as required
• Assist as required with any server issues/ or outages
• Maintain and conduct stock take as required for company hardware/peripherals
• Provide end-user IT support for hardware and software
• Train and support Beca staff on Beca ICT Systems as appropriate

About You

You will be knowledgeable in desktop and laptop products in a Windows operating environment. Providing 1st and 2nd level support for user requests and promptly resolve various software and hardware issues. Be familiar with end user technologies such as Microsoft's Office 365 suite, Group Policy, Windows OS, device management and support. You enjoy digging into challenges and finding solutions, with the patience to interpret technical detail for users at all levels of IT knowledge. Good communication skills with the ability to listen effectively and communicate clearly with a range of people. You'll be confident to support transition to new laptops, building and loading the relevant Beca branding and applications. Most of all, you'll be eager to be part of the Beca story while establishing and progressing your IT career.

Hello! And welcome to a whole new world of possibilities with Beca. We hope you're as keen as we are to find out more about each other. We look forward to seeing your application. The Talent Acquisition Team

Make everyday better Creative people together transforming our world' is our vision. It reflects our culture, our aspirations and our purpose - to make everyday better. But we need problem solvers - the makers, the creators, the planners and practitioners to convert ideas into reality. For over 100 years, we've been making a visible difference, developing, and delivering solutions for our clients, our people and our community. Focusing on sustainability, innovation, and digital technologies, to create better and safer outcomes.

What makes us different? At Beca, our people are our business. We support curiosity and value great ideas, and are passionate about creating a workplace where people are engaged, feel incredible and can belong. Our employee-ownership model sets us apart. It's an opportunity for our people to be invested in the future success of our business, with share ownership available for eligible employees.

We also offer a range of employee benefits, designed to reward and recognise the amazing things our people are doing everyday. And our values of partnership, tenacity, enjoyment and care are reflected in the way we work, with our people and with our clients.

When you are part of our Beca family, you'll own your own career path and contribute to a legacy. Join us and discover for yourself how you own your career and can make a everyday better.