ICT Helpdesk Analyst: End-User Support & Troubleshooting

PT Bimatekno Karyatama Konsultan; Jakarta Selatan; On-site; IDR 100,000,000 - 180,000,000; Full time

Benefits offered by this job

Professional development opportunities

Supportive work environment

Industry experts across APAC

Job summary

Beca is seeking a talented Helpdesk Analyst to support our IT Customer Service team. You will ensure hardware and software solutions, including 1600+ applications, are available to users across the business. Provide timely 1st/2nd line ICT support to all Beca users.

You will handle incidents, build knowledge, and communicate effectively with teams. The role emphasizes proactive problem solving and a collaborative mindset within a diverse APAC environment.

Qualifications

• 1-3 years' experience in IT Helpdesk, Service Desk, or Desktop Support.
• Strong knowledge of Windows, M365, Active Directory, Intune, and Configuration Manager.
• Excellent troubleshooting, communication, and customer service skills.

Responsibilities

• Deliver a high-quality standard of service to internal and external clients.
• Manage, prioritize or escalate incidents and service requests to maintain customer satisfaction.
• Promote and manage the sharing of knowledge and information.

Skills

IT Helpdesk

Service Desk

Desktop Support

Windows

M365

Active Directory

Intune

Configuration Manager

Tools

Windows

M365

Active Directory

Intune

Configuration Manager

Job description

Beca is seeking a talented Helpdesk Analyst to support our IT Customer Service team. You will ensure hardware and software solutions, including 1600+ applications, are available to users across the business. Provide timely 1st/2nd line ICT support to all Beca users.

You will handle incidents, build knowledge, and communicate effectively with teams. The role emphasizes proactive problem solving and a collaborative mindset within a diverse APAC environment.