IT Helpdesk & Infrastructure Support

Sagara Technology; Kota Bandung; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

SAGARA Technology in Bandung seeks an IT Helpdesk & Infrastructure Support to deliver first-line technical support and maintain company IT infrastructure, including hardware, software, network systems, user accounts, and security configurations.

The role collaborates with internal users and vendors to ensure smooth business operations and reliable technology services, with onsite support as needed and a focus on preventive maintenance and documentation.

Qualifications

• Minimum degree in informatics-related field required.
• 2–4 years of IT Helpdesk or Infrastructure Support experience.
• Strong hardware/software and Windows troubleshooting skills.
• Solid networking basics: LAN/Wi‑Fi/DHCP/DNS/TCP/IP.
• Experience with Microsoft 365 or Google Workspace administration.
• Familiar with remote support tools (AnyDesk/TeamViewer).
• Knowledge of backups, antivirus and cybersecurity basics.
• POS system experience is a plus.
• Good communication and independent problem-solving ability.

Responsibilities

• Troubleshoot PC, laptop, OS, and office applications.
• Provide remote and onsite user support as needed.
• Manage user accounts, passwords, and access rights.
• Configure LAN, Wi-Fi, routers, and internet connectivity.
• Install, configure and troubleshoot printers.
• Perform regular backups and restores of data.
• Maintain antivirus, updates, and password policies.
• Provide first-level POS system support with vendors.
• Carry out preventive maintenance on IT devices and infra.
• Document devices, incidents, resolutions, and accounts.
• Prepare periodic reports on support activities and infrastructure.

Skills

Hardware troubleshooting

Software troubleshooting

Windows OS admin

Network troubleshooting

Printer installation

POS system support

Documentation & reporting

Remote support tools

Cybersecurity basics

Education

D3/S1 in Informatics/Information Systems/Computer Engineering

Tools

AnyDesk

TeamViewer

Microsoft 365

Google Workspace

Job description

About the role

The IT Helpdesk & Infrastructure Support role focuses on delivering first-level technical support and maintaining company IT infrastructure, including hardware, software, network systems, user accounts, and security configurations. This position will collaborate with internal users and vendors to ensure smooth business operations and reliable technology services.

Responsibilities

• Troubleshoot PC, laptop, operating systems, and office applications.
• Provide technical support to users through remote and onsite assistance when required.
• Manage company email accounts, employee accounts, passwords, and system access permissions.
• Install, configure, and troubleshoot LAN, Wi-Fi, routers, and internet connectivity.
• Perform printer installation, configuration, and troubleshooting.
• Execute regular backup and restore processes for company data
• Ensure antivirus, system updates, password policies, and basic endpoint security are properly maintained.
• Provide first-level support for POS systems and coordinate with vendors when required.
• Perform preventive maintenance for IT devices and infrastructure.
• Maintain documentation of devices, accounts, incidents, and issue resolutions.
• Prepare periodic reports regarding support activities and infrastructure conditions.

Requirements

• Minimum D3/S1 degree in Informatics Engineering, Information Systems, Computer Engineering, or related fields.
• 2–4 years of experience as IT Support, IT Helpdesk, or Infrastructure Support.
• Strong understanding of hardware, software, and Windows operating system troubleshooting.
• Knowledge of networking fundamentals including LAN, Wi-Fi, router, DHCP, DNS, and TCP/IP.
• Familiarity with Microsoft 365 or Google Workspace administration.
• Experience using remote support tools such as AnyDesk or TeamViewer.
• Understanding of backup, restore procedures, antivirus, and basic cybersecurity practices.
• Experience supporting POS systems is a plus.
• Responsive, proactive, strong problem-solving skills, and able to work independently.
• Willing to provide onsite support when required.
• Good communication skills and user service orientation.

Skills

Hardware & Software Troubleshooting Windows OS Administration IT Helpdesk Support Network Troubleshooting (LAN/Wi-Fi/TCP/IP) Router & Internet Configuration Microsoft 365 / Google Workspace Administration Remote Support Tools (AnyDesk/TeamViewer) Backup & Restore Management Basic Cybersecurity Practices Printer Installation & Troubleshooting POS System Support Documentation & Reporting Problem Solving & User Support Skills

About SAGARA Technology

SAGARA Technology

Building digital products that move Indonesia forward.

SAGARA Technology is a digital product studio and software house delivering enterprise software, mobile apps, and AI-driven platforms for clients across Southeast Asia. We ship measurable outcomes with small, senior, cross-functional squads.