IT Operational Staff

PT Secom Indonesia; Jakarta Pusat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

SECOM Indonesia is seeking an IT Support staff to provide day-to-day technical assistance to employees and support IT infrastructure operations. You will troubleshoot hardware, software, and network issues and assist with LAN, Wi-Fi, and internet connectivity.

The role requires a Diploma or Bachelor's in IT-related fields with 1+ year of IT Support experience; fresh graduates are welcome to apply. Likely on-site position at SECOM Indonesia locations.

Qualifications

• Diploma or bachelor's degree in information technology, Information Systems, Computer Engineering, Telecommunication Engineering, or a related field
• Minimum 1 year of experience in IT Support, IT Infrastructure, Network Support, or a related role
• Fresh graduates with relevant internship or practical experience are welcome to apply
• Basic understanding of computer, network, and internet troubleshooting
• Familiar with Microsoft Windows and Microsoft 365
• Basic understanding of LAN, Wi-Fi, IP addressing, DHCP, and DNS
• Good communication and problem-solving skills
• Willing to learn and develop technical skills
• Able to support occasional maintenance or urgent IT issues outside normal working hours when necessary

Responsibilities

• Provide day-to-day IT support to employees
• Troubleshoot basic hardware, software, and network issues
• Support LAN, Wi-Fi, and internet connectivity
• Assist with IT equipment, inventory, and documentation
• Support basic network and IT infrastructure operations
• Coordinate technical issues with senior IT members or vendors when needed
• Support branch offices and operational locations when required

Skills

IT Support

Windows

Microsoft 365

Networking basics

Communication

Problem-solving

Willing to learn

Education

Diploma or Bachelor's in IT

Tools

LAN

Wi-Fi

DHCP

DNS

Job description

This is an IT Support role providing day-to-day technical assistance to employees, troubleshooting hardware, software, and network issues, and supporting IT infrastructure operations.

Key responsibilities

Provide day-to-day IT support to employees

Troubleshoot basic hardware, software, and network issues

Support LAN, Wi-Fi, and internet connectivity

Assist with IT equipment, inventory, and documentation

Support basic network and IT infrastructure operations

Coordinate technical issues with senior IT members or vendors when needed

Support branch offices and operational locations when required

Qualifications

Diploma or bachelor's degree in information technology, Information Systems, Computer Engineering, Telecommunication Engineering, or a related field

Minimum 1 year of experience in IT Support, IT Infrastructure, Network Support, or a related role

Fresh graduates with relevant internship or practical experience are welcome to apply

Basic understanding of computer, network, and internet troubleshooting

Familiar with Microsoft Windows and Microsoft 365

Basic understanding of LAN, Wi-Fi, IP addressing, DHCP, and DNS

Good communication and problem-solving skills

Willing to learn and develop technical skills

Able to support occasional maintenance or urgent IT issues outside normal working hours when necessary

Corrective & Security Services 101-1,000 employees

SECOM Indonesia is part of SECOM Group, Japan’s No. 1 security company with over 60 years of experience in safety innovation. Since 1994, we have brought the Man-Machine concept to Indonesia, blending smart technology with skilled people to create real peace of mind.

With more than 30 years of local know-how, SECOM delivers complete security: consulting, engineering, 24/7 monitoring, rapid response, and ongoing care. We don’t just install devices; we run the whole system so people, property, and businesses stay safe every day.

SECOM Indonesia is part of SECOM Group, Japan’s No. 1 security company with over 60 years of experience in safety innovation. Since 1994, we have brought the Man-Machine concept to Indonesia, blending smart technology with skilled people to create real peace of mind.

With more than 30 years of local know-how, SECOM delivers complete security: consulting, engineering, 24/7 monitoring, rapid response, and ongoing care. We don’t just install devices; we run the whole system so people, property, and businesses stay safe every day.