IT Engineer (Onsite)

PT SYSTEM TREE TECHNOLOGY

Jakarta Selatan

On-site

IDR 120,000,000 - 180,000,000

Full time

3 days ago

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Job summary

PT System Tree Technology, a multinational company offering software, IT infrastructure and networking solutions in Indonesia, is seeking an experienced Technical Support professional. The role focuses on front-line end-user support, network and server uptime monitoring, and CCTV system troubleshooting.

Ideal candidates have at least 3 years in technical support, can explain technical issues in clear terms to management and staff, and are ready to join promptly to help maintain service levels.

Qualifications

Minimal 3 years of working experience as Technical Support.
Familiar with system monitoring tools, network, and server.
Can join as soon as possible.

Responsibilities

End-user support (L1): first-line helpdesk for staff and their systems.
Monitor and maintain network and server uptime.
Monitor and perform basic troubleshooting for the CCTV system.
Communicate technical issues in a clear, non-technical language to management and users.
Prepare monthly reports covering helpdesk tickets, incidents, and uptime.
Create problem reports including issue details, root cause, and resolution.

Skills

Technical support

System monitoring

Network

Server management

Tools

Monitoring tools

CCTV system

Server hardware

Job description

Minimal 3 years of working experience as Technical Support;

Familiar with system monitoring tools, network, and server.

Can join as soon as possible

Job Description:

End-user support (L1): first-line helpdesk for staff and their systems

Monitor and maintain network and server uptime

Monitor and perform basic troubleshooting for the CCTV system

Communicate technical issues in a clear, non-technical language to management and users

Prepare monthly reports covering helpdesk tickets, incidents, and uptime.

Create problem reports including issue details, root cause, and resolution

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Computer Software & Networking 11-50 employees

PT System Tree Technology is a multinational company that has services and solution in software, IT infrastructure & networking and aiming to be integrated information technology solution provider in Indonesia.

Motto : The Engine of Green ICT

Vision : To be the Most Reliable Software & IT Company to achieve Our Customer Success

Success Driver :

Partnership of World Class Software & IT Product Serving best technical support & Implementation Continuing improvement & development

Core Competency

Hardware solution

Server & storage :

As an IBM, HP and ORACLE Business Partner, we offers a full range of Enterprise ServerExperiencing deploy high grade server such as: IBM Power Systems, HP Unix, Oracle Sparc platform Providing Sophisticated Storage Solution such as: EMC, Hitachi DS, IBM, and many more.

Routers & switches :

Our partnership with leading-edge technology companies such as CISCO, FORTINET , AVAYA, HITACHI, EMC and many others allow us to offer our clients proven technology and highly functional Networking products.

Value added :

We sources Industry Value Added Solution such as: Point of Sales, ATM. Wireless Infrastructure Integrated Multimedia and CCTV Solution. Unified Communication and Video-conference Solution E-Learning Solutions

We offer a wide range of IT Infrastructure and Data Center service which include Data Center Design and Facilities such as: Facilities, Cooling Systems, Power Distribution, Physical Security, Network Cablin.

Software solution

We Provide Full Range of License Software such as : Microsoft, RedHat, Oracle DB, NettApp and many more

Ability to Sources the Application such as: Enterprise Resource Planning, Supply Chain Management and Execute to integrated Hardware

IT Outsourcing

Providing IT application development and maintenance services in various industries. Develop specialized turnkey applications from scratch or expand existing applications to clients operational needs.