IT Operation L1

PT. Indocyber Global Teknologi; Jakarta Selatan; On-site; IDR 66,960,000 - 93,744,000; Full time

Job summary

PT. INDOCYBER GLOBAL TEKNOLOGI seeks a proactive IT Operations/L1 Support professional in South Jakarta to monitor servers, networks, and applications. You will handle L1 incidents, perform first-line diagnostics, and follow runbooks to ensure services stay healthy.

Requirements include a Bachelor's degree in IT/CS/Systems Eng and 1 year of related experience. Shift readiness may be needed to support operations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, System Engineering, or related field is required.
• Minimum 1 year of professional experience in IT Operations, L1 Technical Support, Helpdesk, or System Monitoring roles.
• Fundamental understanding of Windows Server and Linux/Unix.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Firewalls).
• Experience with ticketing systems (Jira Service Management, ServiceNow, Zendesk).
• Exposure to monitoring and alert tools (Zabbix, Nagios, Grafana, Datadog, PRTG).
• Willingness to work in shifts if required.

Responsibilities

• Monitor servers, networks, cloud infrastructure, and core apps using enterprise tools.
• Handle L1 incidents: triage, log, and process tickets per SLA.
• Perform basic troubleshooting for hardware, OS, network, and app issues.
• Escalate complex incidents to L2/L3 with initial findings.
• Follow SOPs for routine tasks, backups, health checks, patching, and restarts.
• Maintain incident records and contribute to knowledge base.

Skills

IT Operations

Helpdesk

L1 Support

System Monitoring

Education

Bachelor's Degree (S1) in IT/CS/Systems Eng

Tools

Jira Service Management

ServiceNow

Zendesk

Zabbix

Nagios

Grafana

Datadog

PRTG

Job description

DESKRIPSI PEKERJAAN

Placement: Banking Company

Contract Duration: 11 months

Available to join ASAP

System & Service Monitoring: Perform continuous monitoring of servers, networks, cloud infrastructure, and core applications using enterprise monitoring tools.

First-Line Incident Response: Receive, triage, log, and process incoming L1 tickets, alerts, and system notifications in accordance with defined SLAs.

Basic Troubleshooting: Perform initial diagnostics and resolution for hardware, operating system, network connectivity, and application issues.

Incident Escalation: Escalate complex, unresolved incidents to L2/L3 operations, infrastructure, or development teams with detailed initial technical findings.

Standard Operating Procedures (SOPs): Execute routine operational tasks, backup checks, health checks, patch management tasks, and service restarts following standard runbooks.

Documentation & Reporting: Maintain accurate incident records in the ticketing system and contribute to internal knowledge bases.

KUALIFIKASI MINIMUM

Education: Bachelor's Degree (S1) in Information Technology, Computer Science, System Engineering, or a related field is a must

Experience: Minimum 1 year of professional experience in IT Operations, L1 Technical Support, Helpdesk, or System Monitoring roles.

Core Technical Knowledge:

Fundamental understanding of operating systems (Windows Server, Linux/Unix).

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, Firewalls).

Hands-on experience using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).

Exposure to monitoring and alert management tools (e.g., Zabbix, Nagios, Grafana, Datadog, PRTG).

Shift Readiness: Willingness to work in shifts (including night shifts/rotational coverage) if required by operational needs.

RINGKASAN PERKERJAAN

• *SPESIALISASI**: IT and Software
• *PENDIDIKAN MINIMAL**: S1 (Sarjana)
• *SISTEM KERJA**: On-site
• *TIPE PEKERJAAN**: Contractual
• *LOKASI**: South Jakarta, DKI Jakarta, Indonesia
• *INDUSTRI**: Information Technology / IT
• *SITUS PERUSAHAAN**: http://www.indocyber.co.id

TENTANG PERUSAHAAN

PT. INDOCYBER GLOBAL TEKNOLOGI, an integrated information and technology system provider, dedicated to delivering highly effective solutions in the field of Information Systems. Our core business focuses on information technology services, digital marketing & IT infrastructure.