IT Operation L1

PT Indocyber Global Teknologi; Jakarta Selatan; On-site; IDR 72,000,000 - 96,000,000; Full time

Job summary

PT Indocyber Global Teknologi is seeking an IT Operations & Monitoring specialist to join our banking sector team in Jakarta. You will perform system and service monitoring, handle L1 incident response, and perform basic troubleshooting to maintain SLA adherence.

The role requires 1 year of IT operations or helpdesk experience, knowledge of Windows/Linux, networking basics, and familiarity with ticketing and monitoring tools. Shift readiness is needed to support 24/7 operations.

Qualifications

• Bachelor’s degree in information technology, computer science, system engineering, or related field is required.
• Minimum 1 year of professional IT Operations, L1 support, helpdesk, or system monitoring experience.
• Fundamental understanding of Windows Server and Linux/Unix operating systems.
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, Firewalls).
• Hands-on experience with ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).
• Exposure to monitoring/alert tools (Zabbix, Nagios, Grafana, Datadog, PRTG).
• Willingness to work in shifts (night/rotational) if required.

Responsibilities

• Placement: Banking Company
• System & Service Monitoring: continuous monitoring of servers, networks, cloud infra, and core apps using enterprise tools.
• First-Line Incident Response: triage, log, and process L1 tickets and alerts per SLAs.
• Basic Troubleshooting: diagnose and resolve hardware, OS, network, and app issues.
• Incident Escalation: escalate complex incidents to L2/L3 with initial findings.
• SOPs: execute routine tasks, backups, health checks, patching, and restarts per runbooks.
• Documentation & Reporting: maintain incident records and contribute to knowledge base.

Skills

Windows Server

Linux/Unix Basics

Networking basics

Ticketing systems

Monitoring tools

Shift readiness

Education

Bachelor's Degree in IT / CS

Tools

Jira Service Management

ServiceNow

Zendesk

Zabbix

Nagios

Grafana

Datadog

PRTG

Job description

System & Service Monitoring: Perform continuous monitoring of servers, networks, cloud infrastructure, and core applications using enterprise monitoring tools.

First-Line Incident Response: Receive, triage, log, and process incoming L1 tickets, alerts, and system notifications in accordance with defined SLAs.

Basic Troubleshooting: Perform initial diagnostics and resolution for hardware, operating system, network connectivity, and application issues.

Incident Escalation: Escalate complex, unresolved incidents to L2/L3 operations, infrastructure, or development teams with detailed initial technical findings.

Standard Operating Procedures (SOPs): Execute routine operational tasks, backup checks, health checks, patch management tasks, and service restarts following standard runbooks.

Documentation & Reporting: Maintain accurate incident records in the ticketing system and contribute to internal knowledge bases.

Job Description

Placement: Banking Company

Contract Duration: 11 months

Available to join ASAP

System & Service Monitoring: Perform continuous monitoring of servers, networks, cloud infrastructure, and core applications using enterprise monitoring tools.

First-Line Incident Response: Receive, triage, log, and process incoming L1 tickets, alerts, and system notifications in accordance with defined SLAs.

Basic Troubleshooting: Perform initial diagnostics and resolution for hardware, operating system, network connectivity, and application issues.

Incident Escalation: Escalate complex, unresolved incidents to L2/L3 operations, infrastructure, or development teams with detailed initial technical findings.

Standard Operating Procedures (SOPs): Execute routine operational tasks, backup checks, health checks, patch management tasks, and service restarts following standard runbooks.

Documentation & Reporting: Maintain accurate incident records in the ticketing system and contribute to internal knowledge bases.

Minimum Qualifications

Education: Bachelor’s Degree (S1) in Information Technology, Computer Science, System Engineering, or a related field is a must

Experience: Minimum 1 year of professional experience in IT Operations, L1 Technical Support, Helpdesk, or System Monitoring roles.

Core Technical Knowledge:

Fundamental understanding of operating systems (Windows Server, Linux/Unix).

Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN, Firewalls).

Hands-on experience using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk).

Exposure to monitoring and alert management tools (e.g., Zabbix, Nagios, Grafana, Datadog, PRTG).

Shift Readiness: Willingness to work in shifts (including night shifts/rotational coverage) if required by operational needs.

Information Technology Services 101-1,000 employees

Indocyber established in 2001 that focuses in providing IT Services and Digital Marketing for its enterprise clients in retail and financial services industries.

Our Group Companies have engaged with technology leaders such as Oracle, Microsoft, IBM, SAP, K2, Tibco, Lenddo, Pitney Bowes and Indonesia telco carrier leader Telkomsel.

Our main services included:

Managed Services

Custom Solution

Business Process Management

IoT

We believe that IT business is our way of reaching our mission: "To become one of the best IT Company in Indonesia with Integrity, Attitude and Discipline."

Indocyber established in 2001 that focuses in providing IT Services and Digital Marketing for its enterprise clients in retail and financial services industries.

Our Group Companies have engaged with technology leaders such as Oracle, Microsoft, IBM, SAP, K2, Tibco, Lenddo, Pitney Bowes and Indonesia telco carrier leader Telkomsel.

Our main services included:

Managed Services

Custom Solution

Business Process Management

IoT

We believe that IT business is our way of reaching our mission: "To become one of the best IT Company in Indonesia with Integrity, Attitude and Discipline."