IT Application Support

PT Datacaraka Solusindo; Jakarta Utara; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

PT Datacaraka Solusindo in Jakarta seeks an IT Application Support professional to join the technology team on a contract basis. You will provide frontline assistance to users, diagnose issues in web-based and desktop environments, and document all incidents in the ticketing system.

You will install, configure, and deploy applications, monitor systems, and guide users on best practices while maintaining a high level of customer service.

Qualifications

• Proven experience in IT helpdesk support or application support roles, preferably within a fast-paced IT environment.
• Strong exposure and experience in maintaining web-based system using .NET Framework, HTML, IIS, and MSSQL
• Experience in SSIS will be an advantage
• Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently
• Knowledge of common operating systems, including Windows and potentially Linux
• Familiarity with IT ticketing and remote support systems
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Ability to work independently and as part of a team in a collaborative environment
• Problem-solving mindset with strong attention to detail
• Proficiency in English, both written and spoken, is essential
• Indonesian language skills are advantageous
• Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications are preferred
• Experience with specific applications or enterprise software solutions would be beneficial
• Customer service orientation with patience and a commitment to user satisfaction

Responsibilities

• Provide first-line technical support to end users via phone, email, and ticketing systems, addressing application and IT infrastructure issues
• Troubleshoot and resolve software application problems, including diagnosing errors, identifying root causes, and implementing solutions
• Document all support incidents accurately in the ticketing system, maintaining detailed records of issues and resolutions
• Escalate complex technical issues to senior technical staff or development teams when necessary, ensuring proper handoff and follow-up
• Assist with the installation, configuration, and deployment of applications and software updates
• Perform routine maintenance tasks including system monitoring, log reviews, and preventative troubleshooting
• Provide user training and guidance on application features, functionality, and best practices
• Maintain a professional attitude and professional communication with users at all times, ensuring excellent customer service standards
• Collaborate with IT teams to identify recurring issues and contribute to continuous improvement initiatives
• Meet performance metrics including response times, resolution times, and user satisfaction ratings

Skills

Helpdesk experience

Troubleshooting

Ticketing systems

English fluency

Windows OS

Remote support

Communication skills

Teamwork

Education

CompTIA A+

Microsoft Certified Associate

Tools

.NET Framework

HTML

IIS

MS SQL

SSIS

Job description

About the role

PT Datacaraka Solusindo is seeking an IT Application Support professional to join our growing technology team in Jakarta. This is a contract position offering a dynamic opportunity to provide technical support and troubleshooting for our applications and IT systems. In this role, you will be at the forefront of our customer service operations, ensuring that our users receive prompt and effective technical assistance. You will work in our Jakarta office, supporting our internal teams and external clients with application-related issues and IT system difficulties. This position is crucial to maintaining our operational efficiency and user satisfaction.

Key responsibilities

Provide first-line technical support to end users via phone, email, and ticketing systems, addressing application and IT infrastructure issues

Troubleshoot and resolve software application problems, including diagnosing errors, identifying root causes, and implementing solutions

Document all support incidents accurately in the ticketing system, maintaining detailed records of issues and resolutions

Escalate complex technical issues to senior technical staff or development teams when necessary, ensuring proper handoff and follow-up

Assist with the installation, configuration, and deployment of applications and software updates

Perform routine maintenance tasks including system monitoring, log reviews, and preventative troubleshooting

Provide user training and guidance on application features, functionality, and best practices

Maintain a professional attitude and professional communication with users at all times, ensuring excellent customer service standards

Collaborate with IT teams to identify recurring issues and contribute to continuous improvement initiatives

Meet performance metrics including response times, resolution times, and user satisfaction ratings

What we’re looking for

Proven experience in IT helpdesk support or application support roles, preferably within a fast-paced IT environment

Strong exposure and experience in maintaining web-based system using .NET Framework, HTML, IIS, and MSSQL

Experience in SSIS will be an advantage

Strong troubleshooting skills with the ability to diagnose and resolve technical issues independently

Knowledge of common operating systems, including Windows and potentially Linux

Familiarity with IT ticketing and remote support systems

Excellent communication skills with the ability to explain technical concepts to non-technical users

Ability to work independently and as part of a team in a collaborative environment

Problem-solving mindset with strong attention to detail

Proficiency in English, both written and spoken, is essential

Indonesian language skills are advantageous

Relevant IT certifications such as CompTIA A+, Microsoft Certified Associate, or equivalent qualifications are preferred

Experience with specific applications or enterprise software solutions would be beneficial

Customer service orientation with patience and a commitment to user satisfaction

What we offer

PT Datacaraka Solusindo is committed to providing a supportive and inclusive work environment. We offer competitive remuneration aligned with industry standards for contract positions. As part of our team, you will have access to professional development opportunities to enhance your technical skills and advance your IT career. We foster a collaborative workplace culture where innovation and continuous learning are encouraged. We value work-life balance and provide a flexible working environment where possible. Our team is dedicated to supporting your growth within the organisation, with potential opportunities to transition to permanent roles based on performance and business needs.

About us

PT Datacaraka Solusindo is a leading information and communication technology company based in Jakarta, Indonesia. We specialise in providing innovative IT solutions and support services to businesses across various sectors. Our mission is to deliver high-quality technology services that enable our clients to achieve their business objectives efficiently and securely. We pride ourselves on our technical expertise, customer-centric approach, and commitment to excellence. With a talented team of IT professionals, we are dedicated to staying at the forefront of technological advancements and providing exceptional value to our clients and partners.

PT. Datacaraka Solusindo is a fast growing IT Solution Company. Our vision is to help our clients win the competition by providing them complete IT Solutions for their needs. We invite you to be a part of our plan to develop a better IT ambience in Indonesia. We served several industries such as bankings, distribution, manufacturing, and retail. With us, you are trained to be a professional in IT industry. Through basic and advanced certifications, it's highly hoped that you can achieve better understanding about IT industry for your personal career track record and also to leverage our clients' business competitiveness. Take part in our massive growing team, professionals!

PT. Datacaraka Solusindo is a fast growing IT Solution Company. Our vision is to help our clients win the competition by providing them complete IT Solutions for their needs. We invite you to be a part of our plan to develop a better IT ambience in Indonesia. We served several industries such as bankings, distribution, manufacturing, and retail. With us, you are trained to be a professional in IT industry. Through basic and advanced certifications, it's highly hoped that you can achieve better understanding about IT industry for your personal career track record and also to leverage our clients' business competitiveness. Take part in our massive growing team, professionals!