IT Applications Support Specialist | Fast, Impactful User Help

PT Internusa Jayaabadi Sentosa; Jakarta Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Internusa Jayaabadi Sentosa (IJS) is seeking an IT Support Specialist to provide functional support for ERP, HRIS, and other business systems, ensuring smooth user operations and documented resolutions.

You will handle incident tickets, perform root cause analysis, support UAT, and develop user guides. Collaboration with System & Development teams and training of users are key components of the role.

Qualifications

• Minimum D3/S1 in Information Systems, Information Technology, Computer Science, or equivalent field
• Minimum 1–2 years of experience in IT support, service desk, or application support
• Understanding of business processes and application functions (ERP, HRIS, or similar systems)
• Experience with ticketing/service desk systems and basic ITSM practices
• Basic knowledge of databases and SQL for data verification
• Ability to prepare technical documentation and user guides
• Problem analysis capability and clear communication skills with non-technical users
• Work competency certification in information technology (Technical Support scheme or similar)
• Application module certification (e.g., SAP, Oracle, Microsoft Dynamics, or company ERP)

Responsibilities

• Provide functional support for company applications and business systems (ERP, HRIS, and other operational applications)
• Receive, record, classify, handle, and close tickets through the IT service desk system
• Perform functional problem analysis including data errors, process issues, configuration problems, and user access rights
• Escalate technical issues or those requiring system changes to the System & Development team or vendor
• Manage application accounts and access rights according to applicable procedures and approvals
• Execute User Acceptance Testing (UAT) and support go-live for application changes or releases
• Develop and maintain documentation: knowledge base, user guides, and support procedures
• Provide user training and guidance on application features and processes
• Prepare support service reports (ticket volume, SLA, problem trends)
• Analyze root causes of recurring incidents and propose permanent improvements
• Perform ad-hoc tasks related to support and projects

Skills

IT support

Service desk

SQL basics

Documentation

User training

Incident management

Education

D3/S1 Information Systems/IT/CS

Tools

SQL

Ticketing system

ITSM practices

Job description

PT Internusa Jayaabadi Sentosa (IJS) is seeking an IT Support Specialist to provide functional support for ERP, HRIS, and other business systems, ensuring smooth user operations and documented resolutions.

You will handle incident tickets, perform root cause analysis, support UAT, and develop user guides. Collaboration with System & Development teams and training of users are key components of the role.