IT Functional Support Specialist

PT Internusa Jayaabadi Sentosa; Jakarta Selatan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

PT Internusa Jayaabadi Sentosa (IJS) is seeking an IT Support Specialist to provide functional support for ERP, HRIS, and other business systems, ensuring smooth user operations and documented resolutions.

You will handle incident tickets, perform root cause analysis, support UAT, and develop user guides. Collaboration with System & Development teams and training of users are key components of the role.

Qualifications

• Minimum D3/S1 in Information Systems, Information Technology, Computer Science, or equivalent field
• Minimum 1–2 years of experience in IT support, service desk, or application support
• Understanding of business processes and application functions (ERP, HRIS, or similar systems)
• Experience with ticketing/service desk systems and basic ITSM practices
• Basic knowledge of databases and SQL for data verification
• Ability to prepare technical documentation and user guides
• Problem analysis capability and clear communication skills with non-technical users
• Work competency certification in information technology (Technical Support scheme or similar)
• Application module certification (e.g., SAP, Oracle, Microsoft Dynamics, or company ERP)

Responsibilities

• Provide functional support for company applications and business systems (ERP, HRIS, and other operational applications)
• Receive, record, classify, handle, and close tickets through the IT service desk system
• Perform functional problem analysis including data errors, process issues, configuration problems, and user access rights
• Escalate technical issues or those requiring system changes to the System & Development team or vendor
• Manage application accounts and access rights according to applicable procedures and approvals
• Execute User Acceptance Testing (UAT) and support go-live for application changes or releases
• Develop and maintain documentation: knowledge base, user guides, and support procedures
• Provide user training and guidance on application features and processes
• Prepare support service reports (ticket volume, SLA, problem trends)
• Analyze root causes of recurring incidents and propose permanent improvements
• Perform ad-hoc tasks related to support and projects

Skills

IT support

Service desk

SQL basics

Documentation

User training

Incident management

Education

D3/S1 Information Systems/IT/CS

Tools

SQL

Ticketing system

ITSM practices

Job description

Provide functional support for company applications and business systems (ERP, HRIS, and other operational applications) in a fast, accurate, and documented manner, ensuring user operations are not hindered by system issues. Handle incident tickets, service requests, and user inquiries related to application and business system functions through root cause analysis, knowledge base utilization, coordination with the System & Development team, and regular training.

Key responsibilities

Receive, record, classify, handle, and close tickets through the IT service desk system

Perform functional problem analysis, including data errors, process issues, configuration problems, and user access rights

Escalate technical issues or those requiring system changes to the System & Development team or vendor

Manage application accounts and access rights according to applicable procedures and approvals

Execute User Acceptance Testing (UAT) and support go-live for application changes or releases

Develop and maintain documentation: knowledge base, user guides, and support procedures

Provide user training and guidance on application features and processes

Prepare support service reports (ticket volume, SLA, problem trends)

Analyze root causes of recurring incidents and propose permanent improvements

Perform ad-hoc tasks related to support and projects

About you

Minimum D3/S1 in Information Systems, Information Technology, Computer Science, or equivalent field

Minimum 1–2 years of experience in IT support, service desk, or application support (recent graduates with relevant internship or project experience may be considered)

Understanding of business processes and application functions (ERP, HRIS, or similar systems)

Experience with ticketing/service desk systems and basic ITSM practices

Basic knowledge of databases and SQL for data verification

Ability to prepare technical documentation and user guides

Problem analysis capability and clear communication skills with non-technical users

Work competency certification in information technology (Technical Support scheme or similar)

Application module certification (e.g., SAP, Oracle, Microsoft Dynamics, or company ERP)

About us

PT Internusa Jayaabadi Sentosa (IJS) is a strategic partner providing end-to-end services to support the business needs of clients and business units alike. IJS has supported a range of industries — hospitality, F&B, oil & gas, malls, property development, and steel manufacturing — with operations spanning several regions of Indonesia as well as Timor Leste.

IJS exists to be the integrated solution that supports and connects varied business needs collectively. In that role, IJS puts the weight on transparency of process, stakeholder satisfaction, and acting as the strategic partner that helps stakeholders reach what they are aiming for.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Support Specialist?
• Which of the following types of qualifications do you have?
• Are you available to travel for this role when required?
• How many years of ERP Consulting experience do you have?

Business Support Services 101-1,000 employees

PT Internusa Jayaabadi Sentosa (IJS) is a strategic partner providing end-to-end services to support the business needs of clients and business units alike. IJS has supported a range of industries — hospitality, F&B, oil & gas, malls, property development, and steel manufacturing — with operations spanning several regions of Indonesia as well as Timor Leste.

IJS exists to be the integrated solution that supports and connects varied business needs collectively. In that role, IJS puts the weight on transparency of process, stakeholder satisfaction, and acting as the strategic partner that helps stakeholders reach what they are aiming for.

PT Internusa Jayaabadi Sentosa (IJS) is a strategic partner providing end-to-end services to support the business needs of clients and business units alike. IJS has supported a range of industries — hospitality, F&B, oil & gas, malls, property development, and steel manufacturing — with operations spanning several regions of Indonesia as well as Timor Leste.

IJS exists to be the integrated solution that supports and connects varied business needs collectively. In that role, IJS puts the weight on transparency of process, stakeholder satisfaction, and acting as the strategic partner that helps stakeholders reach what they are aiming for.