IT Support Specialist — Frontline Tech Troubleshooter

PT Aplikanusa Lintasarta; Jakarta Utara; On-site; IDR 50,220,000 - 78,120,000; Full time

Job summary

PT Aplikanusa Lintasarta is seeking an IT Support professional to handle service issues per SOP, perform initial technical analysis, and provide effective solutions. You will monitor resolutions, prepare reports, and ensure SLA/OLA standards are met across events and general operations.

The role requires hardware handling, Windows troubleshooting, basic IT security, and strong documentation skills. Collaboration in a fast-paced team environment is essential.

Qualifications

• Minimum Bachelor's degree (preferably IT/IS).
• 1 year IT Support/Helpdesk experience.
• Understanding of LAN networks and basic troubleshooting.
• Proficient in Windows OS troubleshooting and email/internet use.
• Ability to handle hardware (PC, laptop, printer).
• Basic IT security knowledge (antivirus, endpoint protection).
• Software installation and configuration proficiency.
• Ability to create technical documentation.
• Communicative and able to be IT frontliner.
• Able to work in teams and under pressure.

Responsibilities

• Handle IT problems and service requests per SOP.
• Perform initial technical incident analysis.
• Provide solutions or workarounds to user problems.
• Escalate to relevant teams when needed.
• Monitor ticket resolution progress until completion.
• Prepare incident and service request reports.
• Maintain SLA and OLA service quality.
• Prepare IT devices and infrastructure for activities and events.
• Operate multimedia equipment to support events.
• Create knowledge documentation of solutions.

Education

Bachelor's degree

Job description

PT Aplikanusa Lintasarta is seeking an IT Support professional to handle service issues per SOP, perform initial technical analysis, and provide effective solutions. You will monitor resolutions, prepare reports, and ensure SLA/OLA standards are met across events and general operations.

The role requires hardware handling, Windows troubleshooting, basic IT security, and strong documentation skills. Collaboration in a fast-paced team environment is essential.