IT Administrator

ahtiinteriors; Denpasar; On-site; IDR 6,500,000 - 12,000,000; Full time

Job summary

A Bali-based company is seeking a practical and proactive IT Administrator to manage day-to-day IT systems, support employees with technical issues, and improve business software infrastructure.

The role focuses on administering the Zoho ecosystem, including Zoho CRM, Books, Inventory, Desk, and other Zoho applications used across the business. It requires understanding processes, implementing automations, and owning the company’s IT environment.

Qualifications

• Experience in IT Administrator, Systems Administrator, IT Support or similar.
• Hands-on Zoho administration and configuration.
• Experience with Zoho CRM workflows.
• Experience with Windows computers.
• Understanding of Microsoft 365 administration.
• Networking, Wi-Fi, and basic IT infrastructure knowledge.
• Experience managing user accounts and cloud apps.
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues to non-technical staff.
• Organized and able to document systems and processes.

Responsibilities

• Zoho Administration
• Business Systems & Integrations
• General IT Administration
• IT Security
• Employee IT Support

Skills

IT Support

Troubleshooting

Documentation

English communication

Problem solving

Tools

Zoho

Microsoft 365

Windows

Networking

Job description

We are looking for a practical and proactive IT Administrator to manage our day-to-day IT systems, support employees with technical issues, and help maintain and improve our business software infrastructure.

A key part of the role will be supporting and administering our Zoho ecosystem, including Zoho CRM, Books, Inventory, Desk and other Zoho applications used across the business.

This is not purely a helpdesk position. We are looking for someone who can understand business processes, identify where systems can be improved, implement automations and integrations, and take ownership of the company's overall IT environment.

Tasks

Key Responsibilities

• Zoho Administration
• Business Systems & Integrations
• General IT Administration
• IT Security
• Employee IT Support

Requirements

Required Experience & Skills

• Previous experience in an IT Administrator, Systems Administrator, IT Support or similar role.
• Practical experience using and administering Zoho.
• Good understanding of Zoho CRM configuration and workflows.
• Experience supporting Windows computers.
• Understanding of Microsoft 365 administration.
• Knowledge of networking, Wi-Fi and basic IT infrastructure.
• Experience managing user accounts, permissions and cloud applications.
• Strong troubleshooting and problem-solving skills.
• Comfortable working with data imports, exports and spreadsheets.
• Good written and spoken English.
• Able to explain technical issues clearly to non-technical employees.
• Organised and able to document systems and processes properly.