Technical Support

PT. Indo Krisna Teknologi; Jakarta Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

A leading technology partner in Indonesia is seeking a recent graduate for a role in product support. The ideal candidate should have a degree in Computer Science or Information Technology and be familiar with cloud-based platforms. Responsibilities include assisting with product implementations, providing technical support, and collaborating with team members. Strong problem-solving skills, excellent communication, and eagerness to learn are essential. This opportunity offers a chance to grow within a technology-driven environment.

Qualifications

• Recent graduate or student in Computer Science, Information Technology, or related fields.
• Familiarity with cloud platforms, CRM systems, and basic IT concepts is preferable.
• Strong problem-solving skills and keen interest in technology.

Responsibilities

• Assist with product implementation and training sessions on cloud-based platforms.
• Provide support for technical inquiries through email and chat.
• Diagnose and resolve basic application/platform issues.

Skills

Problem-solving skills

Communication skills

Team collaboration

Education

Degree in Computer Science or Information Technology

Tools

Zoho

CRM systems

Excel

Job description

Jakarta Selatan, Indonesia | Posted on 07/25/2025

Leading and Exclusive Indonesian Partner of Zoho and GreytHR products in Indonesia. We will always be #MemberdayakanUMKM

Job Description

Responsibilities:

• Assisting with product implementation, demos, and training sessions on cloud-based platforms (e.g., Zoho).
• Providing support through email and chat for technical inquiries and issue resolution.
• Diagnosing and resolving basic application/platform issues with guidance from senior team members.
• Analyzing user needs and assisting in providing tailored solutions within cloud-based environments.
• Understanding client requirements and mapping them with cloud platform capabilities under supervision.
• Handling ad hoc tasks to support various technical initiatives and projects within a cloud-based context.

Requirements

Ideal Candidate:

• Recent graduate or student pursuing a degree in Computer Science, Information Technology, or related fields.
• Familiarity with cloud-based platforms (e.g., Zoho), CRM systems, Excel, email domains, and basic IT concepts (Preferrable).
• Strong problem-solving skills and a keen interest in technology.
• Excellent written and verbal communication skills in English.
• Ability to work collaboratively in a team and eagerness to learn and grow.
• Previous exposure to customer support or technical troubleshooting is a plus.