Isp Branch Leader — Growth?Driven Operations Manager

Pt Ekamas Mora Republik; Indonesia; Hybrid; IDR 180,000,000 - 300,000,000; Full time

Benefits offered by this job

Competitive salary

Health coverage

Life insurance

Retirement savings plans

Job summary

Pt Ekamas Mora Republik, a financial services institution, seeks a Branch Operations Manager to lead operations at the Bandar Lampung branch. You will oversee daily activities, ensure service quality, and manage staff with a focus on regulatory compliance and risk control.

The role is hybrid, combining on-site leadership with administrative tasks that can be performed remotely, and offers opportunities for professional development within the Lampung region.

Qualifications

• Bachelor's degree in business administration, finance, management, or related field.
• Minimum of 5 years of experience in branch operations or banking operations.
• Proven experience in managing and developing staff.
• Strong understanding of banking products, services, and regulatory compliance.

Responsibilities

• Manage daily branch operations and ensure high-quality service delivery.
• Supervise, train, and motivate branch staff to maintain a high-performance team.
• Ensure compliance with banking regulations, internal policies, and security procedures.
• Monitor performance against targets and implement improvement strategies.
• Oversee cash handling, transaction processing, and account openings.
• Collaborate with sales to achieve branch business objectives.

Skills

Branch operations

Staff development

Regulatory compliance

Leadership

Customer service

Risk management

Hybrid work

Education

Bachelor's degree in business/finance/management

Job description

About the Role

Our client, a prominent financial services institution, is seeking a dedicated and experienced Branch Operations Manager to lead operations at their busy branch in Bandar Lampung, Lampung, ID . This key role involves overseeing all operational aspects of the branch, ensuring efficient service delivery, maintaining regulatory compliance, and managing branch staff effectively. The ideal candidate will have a strong background in banking operations or a similar customer-facing service industry, with a proven ability to manage teams, optimize processes, and enhance customer satisfaction. This hybrid role allows for a blend of in-office oversight and potential remote work for administrative tasks, providing flexibility while maintaining strong leadership presence. You will play a crucial role in the success of the branch and contribute to the company's growth in the Lampung region. Join a reputable organization and take on a leadership challenge in Bandar Lampung .

Key Responsibilities

• Manage daily branch operations, ensuring smooth and efficient service delivery to customers in Bandar Lampung, Lampung, ID .
• Supervise, train, and motivate branch staff, fostering a high-performance team culture.
• Ensure compliance with all banking regulations, internal policies, and security procedures.
• Monitor branch performance against targets and implement strategies for improvement.
• Manage branch expenses and ensure efficient resource utilization.
• Oversee cash management, transaction processing, and account opening procedures.
• Enhance customer experience by resolving issues promptly and ensuring high service standards.
• Implement and manage operational controls to minimize risk.
• Collaborate with the sales team to achieve branch business objectives.
• Contribute to the development and implementation of new operational initiatives.

Requirements

• Bachelor's degree in Business Administration, Finance, Management, or a related field.
• Minimum of 5 years of experience in branch operations, preferably within the banking or financial services sector.
• Proven experience in managing and developing staff.
• Strong understanding of banking products, services, and regulatory compliance.
• Excellent leadership, communication, and customer service skills.
• Proficiency in operational procedures and risk management.
• Ability to work effectively in a hybrid work environment.
• Strong organizational and problem-solving skills.
• Knowledge of the local market in Lampung is advantageous.
• A commitment to upholding the highest ethical standards.

Benefits

• Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package including health coverage, life insurance, and retirement savings plans.
• Employees benefit from professional development opportunities, including leadership training and potential career advancement within the organization.
• This hybrid role provides a dynamic work environment in Bandar Lampung , balancing essential on-site leadership with flexible remote work components. Join a respected institution committed to employee growth and success.