Branch Manager - Bandar Lampung

United Overseas Bank Limited; Indonesia; Hybrid; IDR 300,000,000 - 600,000,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Retirement savings plans

Leadership training

Job summary

United Overseas Bank Limited is seeking a Branch Operations Manager for the Bandar Lampung branch. The role leads daily operations, ensures regulatory compliance, and manages branch staff, delivering high-quality customer service.

This hybrid position blends on-site leadership with administrative remote work, and focuses on optimizing processes, controlling costs, and achieving branch targets in Lampung.

Qualifications

• Bachelor's degree in business or related field is required.
• Minimum of 5 years in branch operations, preferably in banking or financial services.
• Proven experience in managing and developing staff.
• Strong knowledge of banking products, services, and regulatory compliance.
• Excellent leadership, communication, and customer service skills.
• Ability to work in a hybrid work environment.

Responsibilities

• Manage daily branch operations for a busy Bandar Lampung branch.
• Supervise, train, and motivate branch staff to achieve targets.
• Ensure compliance with banking regulations and internal policies.
• Monitor performance and implement improvement strategies.
• Oversee branch expenses and resource utilization.
• Oversee cash management, transactions, and account openings.
• Improve customer experience by resolving issues promptly.
• Implement operational controls to minimize risk.
• Collaborate with sales to achieve business objectives.
• Contribute to new operational initiatives.

Skills

Leadership

Staff development

Banking operations

Regulatory compliance

Customer service

Risk management

Education

Bachelor's degree in Business Administration, Finance, Management, or related field

Job description

About the Role

Our client, a prominent financial services institution, is seeking a dedicated and experienced Branch Operations Manager to lead operations at their busy branch in Bandar Lampung, Lampung, ID. This key role involves overseeing all operational aspects of the branch, ensuring efficient service delivery, maintaining regulatory compliance, and managing branch staff effectively. The ideal candidate will have a strong background in banking operations or a similar customer-facing service industry, with a proven ability to manage teams, optimize processes, and enhance customer satisfaction. This hybrid role allows for a blend of in-office oversight and potential remote work for administrative tasks, providing flexibility while maintaining strong leadership presence. You will play a crucial role in the success of the branch and contribute to the company's growth in the Lampung region. Join a reputable organization and take on a leadership challenge in Bandar Lampung.

Key Responsibilities

• Manage daily branch operations, ensuring smooth and efficient service delivery to customers in Bandar Lampung, Lampung, ID.
• Supervise, train, and motivate branch staff, fostering a high-performance team culture.
• Ensure compliance with all banking regulations, internal policies, and security procedures.
• Monitor branch performance against targets and implement strategies for improvement.
• Manage branch expenses and ensure efficient resource utilization.
• Oversee cash management, transaction processing, and account opening procedures.
• Enhance customer experience by resolving issues promptly and ensuring high service standards.
• Implement and manage operational controls to minimize risk.
• Collaborate with the sales team to achieve branch business objectives.
• Contribute to the development and implementation of new operational initiatives.

Requirements

• Bachelor's degree in Business Administration, Finance, Management, or a related field.
• Minimum of 5 years of experience in branch operations, preferably within the banking or financial services sector.
• Proven experience in managing and developing staff.
• Strong understanding of banking products, services, and regulatory compliance.
• Excellent leadership, communication, and customer service skills.
• Proficiency in operational procedures and risk management.
• Ability to work effectively in a hybrid work environment.
• Strong organizational and problem-solving skills.
• Knowledge of the local market in Lampung is advantageous.
• A commitment to upholding the highest ethical standards.

Benefits

Our client offers a competitive salary, performance-based incentives, and a comprehensive benefits package including health coverage, life insurance, and retirement savings plans. Employees benefit from professional development opportunities, including leadership training and potential career advancement within the organization. This hybrid role provides a dynamic work environment in Bandar Lampung, balancing essential on-site leadership with flexible remote work components. Join a respected institution committed to employee growth and success.